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Message： Hi, we are using UcanNest 10.5 and are having a problem – software says “Dongle Not Found!” even though it is in the computer with light on. Dongle serial is PM15-1-0090. Is there a way to test the dongle? Evan 2018/02/01

Reply： pls be sure you have installed the driver of dongle. ( 2018/02/01 )

Message： Hi, I have v9, updated to v10, can I use the same dongle? Marius 2018/01/30

Reply： you can use V10.6 and before ( 2018/01/30 )

Message： Hi, I have v9, updated to v10, can I use the same dongle? Marius 2018/01/29

Reply： V9 dongle can support V10.6 and before, but can not run V10.7. ( 2018/01/29 )

Message： Hello, I have viewed the demo cd videos and many videos on YouTube and Ucan cam site but I cant find how to send a saved job to the machine. Please help. Thank you. Garth 2018/01/25

Reply： output the toolpath as nc file(g code). ( 2018/01/25 )

Message： Whenever I try to launch my Ucancam v10, an error saying “Failed to create an empty document” appears, dongle is plugged in and it’s v10 not v9 LEXD 2018/01/25

Reply： maybe your dongle is for standard version , and you run ucancam Pro. ( 2018/01/25 )

Message： now I want to using two computers, old one is v10.6 and other one is v10.7. can i import old one’s settings and export to v10.7? (Like AutoCAD’s “Migration Function”) EUGENE 2018/01/25

Reply： yes, you can, ( 2018/01/25 )

Message： Whenever I try to launch my Ucancam v10, an error saying “Failed to create an empty document” appears, dongle is plugged in. Lexd 2018/01/24

Reply： if run ucancam V10.7, it need the V10 dongle. if your dongle is v9, it can not support. ( 2018/01/24 )

Message： I have v10.7. I am trying to drill holes in a board. When i try to save the toolpath it just gives me a message: ERROR IN SETTNG FILE PATH PLEASE RESET. Daryl 2018/01/23

Reply： pls set the correct file folder. ( 2018/01/23 )

Message： hi, i have ucancam v 10.7, my question is: how can i start cutting from the center of my workpiece. thanks amine 2018/01/18

Reply： what type of toolpath? ( 2018/01/18 )

Message： Greatings! I need some help, please! I have to clear area of a form but also cut it out leaving a contour. Can I do that in only one output? How do I do it? Thank you! catalina 2018/01/16

Reply： yes, you can, just create the area toolpath and contour cutting toolpath, then output them together. ( 2018/01/16 )

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