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  1. Message： Hello I got the new ucancam ,but the Chinese version ,how can I change the language to English ? Jack 2018/02/02
    1. Reply： you can download english version from our web, the dongle is same for both. ( 2018/02/02 )
  2. Message： Hello, i have UCanCam V10. My problem is that when i cut something in my machine ,lets say its a 30mm hole in a 3mm aluminium. If ill tell it to cut in layers (of 0.30mm each cut) the machine will go up and down again for every level. How can i cancel it so the machine will go down only once?? Thank you Dean 2018/02/02
    1. Reply： for level milling, if you tool don’t need tool go up. the point of end of the level and start of the next must be same on XY plane. ( 2018/02/02 )
  3. Message： Ucancam V8 error “Failed to create empty document”? Win xp Bek 2018/02/02
    1. Reply： V8 dongle can not support V9/10. if your ucancam version is v8. pls be sure the V8 dongle is for the standard version or pro version. ( 2018/02/02 )
  4. Message： I have a Ucancam V10 installed in windows 10. When I use Vector soft to transmit data to controller I am getting failed to transmit message. Please help Jabin 2018/02/02
    1. Reply： pls tell your detail process. ( 2018/02/02 )
  5. Message： Hi, we are using UcanNest 10.5 and are having a problem – software says “Dongle Not Found!” even though it is in the computer with light on. Dongle serial is PM15-1-0090. Is there a way to test the dongle? Evan 2018/02/01
    1. Reply： pls be sure you have installed the driver of dongle. ( 2018/02/01 )
  6. Message： Hi, I have v9, updated to v10, can I use the same dongle? Marius 2018/01/30
    1. Reply： you can use V10.6 and before ( 2018/01/30 )
  7. Message： Hi, I have v9, updated to v10, can I use the same dongle? Marius 2018/01/29
    1. Reply： V9 dongle can support V10.6 and before, but can not run V10.7. ( 2018/01/29 )
  8. Message： Hello, I have viewed the demo cd videos and many videos on YouTube and Ucan cam site but I cant find how to send a saved job to the machine. Please help. Thank you. Garth 2018/01/25
    1. Reply： output the toolpath as nc file(g code). ( 2018/01/25 )
  9. Message： Whenever I try to launch my Ucancam v10, an error saying “Failed to create an empty document” appears, dongle is plugged in and it’s v10 not v9 LEXD 2018/01/25
    1. Reply： maybe your dongle is for standard version , and you run ucancam Pro. ( 2018/01/25 )
  10. Message： now I want to using two computers, old one is v10.6 and other one is v10.7. can i import old one’s settings and export to v10.7? (Like AutoCAD’s “Migration Function”) EUGENE 2018/01/25
    1. Reply： yes, you can, ( 2018/01/25 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
QQ：747 843 889
Email：sales@ucancam.com

Copyright@2022 Ucancam Team is based in Beijing of China