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  1. Message: I installed Ucancam but I am unable to open the program. There is a message that says: Failed to create empty document. What can I do to open the program? tsvetelina 2025/02/13
    1. Reply: your dongle can not support ucancam version ( 2025/02/14 )
  2. Message: Where can I get the English language for Ucancam version 11? I found the program in Spanish and don’t know how to change it to English Achraf 2025/02/13
    1. Reply: ucancam had upgraded tp V13 , V11 is out of service. ( 2025/02/14 )
  3. Message: i has 5 year use ucancam 10 i want to use 11 must i buy donggle for that.? or can update .? Thank robert 2025/02/06
    1. Reply: if your dongle is ucancam V10. you can also run ucancam V11 . ( 2025/02/10 )
  4. Message: Hi i have dongle SN: M 14-4-0608 And have ucancam v 10.4 installed Windows 11 not find Dongle.. Whats wrong.. Best peter Peter steel 2025/01/22
    1. Reply: pls check you wether you have intalled the driver of dongle. you uninstall ucancam , ans reinstall , take care the last step of intallation ( 2025/02/06 )
  5. Message: I have windows 11, is it possible to install version ucancam v10… Message from win11, dongle not fond, maybee right driver miissing, have you name of driver to install.. Best peter Peter steel 2025/01/20
    1. Reply: for driver, pls check the subfolder “driver” on ucancam folder of your computer. ( 2025/01/21 )
  6. Message: Dear Sir I have a question. Is it possible to extract the job log from the Ucancam software? If it is possible, could you let me know the job log directory? B/R Terry Mr. Terry Kim 2025/01/10
    1. Reply: sorry!, you can not. ( 2025/01/13 )
  7. Message: Hi do exist trial version of ucancam i would like just to learn daniel 2025/01/07
    1. Reply: till now there is not trial version for ucncam.but there are alot of demo videos you can check. ( 2025/01/07 )
  8. Message: hello. or v13 version has the ability to parametrically change the path of the tool? draw a square, we give the processing and we can change the dimensions and the program itself will change the path of the tool, e.g. after changing the exchange Grzegorz 2025/01/02
    1. Reply: yes, after changing the dimensions, you can update the toolpath. then toolpath will be updated. ( 2025/01/03 )
  9. Message: UCANCAM V13 – can i make in finish paraller climb machinig cut for one way machinig? All the time machinig are conventional. Karol 2024/12/30
    1. Reply: you can reverse the direction of toolpath ( 2025/01/02 )
  10. Message: I have a V10 dongle and the download from V13. It is saying Dongle not found. I am running Windows 11. Where can I find the driver for my dongle. I do not know where to find the S/N on the dongle. Thank you RN 2024/12/13
    1. Reply: V10 dongle can not run V13 ( 2024/12/17 )