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  1. Message： UCANCAM PRO V11 Works perfect on Windows 11 Home, now In my other PC with Windows 11 Pro System can’t read the dongle (not found) Why this is happening? SN: SF17-2-0010 Thank you Edward 2022/02/07
    1. Reply： I think it is not the reason betwwen Windows 11 Home and Pro version. maybe you forget to install the driver of dongle on Windows 11 Pro. ( 2022/02/07 )
  2. Message： UCANCAM V11.4 Tool: Conical Tool Path: 3D Engave with area clearance Symptom: unexpected tool path(like under bar) is created. Let me know your e-mail then send the photo to you. thanks YT Kim 2022/01/31
    1. Reply： tech@ucancam,com ( 2022/01/31 )
  3. Message： Please could you advise when the training videos will be available? Many thanks Sue Suzanne Evans 2022/01/24
    1. Reply： training videos is available now. ( 2022/01/24 )
  4. Message： I have V11 Standard and I need Pro. Kindly assist. Rommel 2022/01/19
  5. Message： svp mon dongle 8 ne plug plus strop gravure 2021/12/28
  6. Message： My V8 dongle is not supported. I need the updated dongle in order to use the software for my plasma machine. If I purchase the V11 software will the dongle be the updated version that will work or will it be the same dongle that I currently have? Shannon Kirkland 2021/12/23
    1. Reply： the v11 version use the new dongle that is different with v8 dongle. ( 2021/12/23 )
  7. Message： Hi, i want to add to ucancam v9.8 postprocessor Mach 2. I download it for as mach2.cps can add it to ucancam v9.8 like this or i must write it i post process menu? krzysztof 2021/12/22
    1. Reply： you need write it in ucancam post process menu. ( 2021/12/22 )
  8. Message： I am unable to watch the tutorial videos. You mentioned in a post in September that you were updating your website. When will these tutorials be available? Please could you forward them by email? Suzanne Evans 2021/12/22
    1. Reply： we are working on websit. there are many flash videos that need change to videos. pls wait. ( 2021/12/22 )
  9. Message： Hello, I have bought UCANCAM v11 Standard with CNC Router, but I’m lacking a few functionalities. Is there a way to upgrade the Standard to the Professional version? BR Wojciech Puch Wojciech Puch 2021/12/08
    1. Reply： Hi if upgrade to Professional version, you need send back your standard version dongle. ( 2021/12/08 )
  10. Message： V11 dongle not found… running windows 11. Any suggestions ? Hennie Pretorius 2021/12/07
    1. Reply： what’s your dongle serial No.? ( 2021/12/07 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
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Email：sales@ucancam.com

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