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Message： hello…I was install Ucancam v8, after that I run ucancam and I wait a second until out this text(“failed to create empty document.”) I can’t set the ucancam as confident files. Can you tell me why? I triyed creating a file confident files, I don’t understand how, please help thabiso 2011/03/03

Reply： hello, if you don’t know hot to set, you can uninstall your Kaspersky; or pls tell me your dongle SN, I will send you another version. ( 2011/03/03 )

Message： hello…I was install Ucancam v8, after that I run ucancam and I wait a second until out this text(“failed to create empty document.”) I can’t set the ucancam as confident files. Can you tell me why? hendra 2011/02/28

Reply： hello, first create a folder, and set the folder as confident files, then install ucancamV8 in the folder. ( 2011/02/28 )

Message： Hello, we have a CNC machine we bought from China. It came with V8. We want to run the software on Win 7. How do we upgrade to V9 to be able to run on Win 7? Thank you Cass 2011/02/28

Reply： hello, pls tell me your dongle SN. ( 2011/02/28 )

Message： hello, I want to ask something…I use Kaspersky for my computer, when I installing UCanCam Kaspersky was detect a virus in component.”this application has failed to start because WTPlugMain.dll was not found. re-installing the application may fix this problem.” If I stop my Kaspersky, the program can be install. after I finished to install this program, I turn it on the Kaspersky and then detect virus again. what happen is this? Hendra 2011/02/25

Reply： hello,if u use Kaspersky anti-virus software, pls set the ucancam as confident files. ( 2011/02/25 )

Message： Hello.I have a problem with Ucancam v9. After succesfull instalation aplication does not start at all. Sometimes its just send an error: 0xc0150002. What can be the problem? Anonymous 2011/02/21

Reply： Hello, I have sent the solution to your e-mail(fleytuch@gmail.com), please check. ( 2011/02/21 )

Message： I can not import and export.the program closes. I did everything. Do you suggest me a solution fatih 2011/02/18

Reply： hello, which format the files did you import and export, pls send the files to my Email tech@ucancam.com, tell me the version of your ucancam and your dongle SN. ( 2011/02/18 )

Message： I have a New Hermes V3000 Engravograph machine. It works fine but I need some software to convert my images to .LGO files before engraving them. Does your software convert images to .LGO files for use with the V3000? Thank you very much! Jeff Jeff 2011/02/14

Reply： hello, ucancam has “Image Tracing” function, it can convert image files to vector files；or use drawing tools, to trace the outline. ( 2011/02/14 )

Message： Ucancam has published Ucancam V9 series software hamed 2011/02/14

Reply： hello, Ucancam has released V9.3 engraving software for standard version and Pro Version, can I help you? ( 2011/02/14 )

Message： please, can you learn me , how can engrave photo’s in ucancam program. omar 2011/02/11

Reply： hello, You can refer to the manual, view the chapter 10 toolpath– “Image AM/FM Machine” or “Image Relief Machine” function. ( 2011/02/11 )

Message： Hello, I’ve a new computer with Windows 7. My V8 version is not working with it. Will the new version 9 works with Windows 7??? What’s the price of it to upgrade or buy a new one??? Mireille 2011/02/11

Reply： hello, I have sent the information to your E-mail, pls check. ( 2011/02/11 )

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