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Message： I have version 8 worked well both when import a file the program closed plase help Ernesto Polanco 2011/04/02

Reply： hello, which format is the file, pls send the file to my email tech@ucancam.com ( 2011/04/02 )

Message： I recently bought a 3d router, and included a box with Ucancam V8.22. I see you released V9, Hello, I bought the V9 2010 editition now. – It has to arrive. Ucancam V9 3D CNC Engraver Software In my company we use an old Chiron CNC machine from Chiron. Is the software able to generate code for the Chiron machine(Industrial metal works machine)? The machine has to drill holes into cats iron and it also is milling windings with an other tool. – The machine is changing tools you know. Is it possible to generate toolpaths for windings ? Further I want to buy a TONSEN machine, Can you tell me what this machine would cost in EURO ? Pavle Dukanovi 2011/03/31

Reply： Hello,Ucancam v9 can generate g-code, it has Post processing, you can set the gcode for your machine. If you don’t know how to set, pls give me an example file(nc).I will help you, but I don’t know the cost of the TONSEN machine ( 2011/03/31 )

Message： Can you please help me with the process of saving my files after creating a toolpath. How do go about saving the path to a memory stick to have the DSP reconize it. I am running V9 of Ucancam Marcel 2011/03/22

Reply： hello，After the toolpath is created, select Toolpath->Toolpath output in the menu bar, then save the nc file for your machine. ( 2011/03/22 )

Message： I am interested in the Professional software but can not find it for sale in the UK. How much would your Professional software be if you sent it to the UK please? Martin. Martin 2011/03/21

Reply： hello, I have sent Email to you, pls check. ( 2011/03/21 )

Message： I recently bought a 3d router, and included a box with Ucancam V8.22. I see you released V9, I am attempting to install the v9 of ucancam. Intallation is done but when trying to open the program i end up with an error message saying the application configuration is incorrect. Dongle is istalled.Please note that this program was previously installed on this computer and working fine. However I needed to get a system restore and trying to re-install Ucancam. Thank you Gerald 2011/03/21

Reply： hello, pls download the new version from our website(downloads),then reinstall your program, that can solve your problem. ( 2011/03/21 )

Message： I recently bought a 3d router, and included a box with Ucancam V8.22. I see you released V9, and it′s available for downloading. My computers runs Win 7. What software do you recommend me to install?+Thanks in advance!!! Jonathan 2011/03/18

Reply： hello, your ucancam V8 can’t run win7, can run win2000 and winxp, so if you want to run ucancam in win7, you need change the dongle for V9. ( 2011/03/18 )

Message： hello, as I can make 3-D shapes in aluminum, I do not understand the program can send you more details alex 2011/03/16

Reply： hello, do you have the ucancam software? What do you want to do with ucancam, can you speak more details? ( 2011/03/16 )

Message： Hola soy nuevo en esto, pero me compre una cortadora plas y no se como cargarle los dibujos para realizar el corte. Jose 2011/03/04

Reply： hello, I’m sorry, I can’t understand you. can you speak in English, ( 2011/03/04 )

Message： Hi In ucancam i have an eps file and i want to create the toolpath for insert machining. I create toolpath but sometimes it takes too long and freezes so i have to make separate smaller pieces And sometimes big problem, it creates toolpath for some letters and other letters it does not, it missing some toolpath for some characters. Usually it makes the blue line for the toolpath but some charaters it does not make the line and then in ncstudio it does not cut some characters Please help Andre 2011/03/04

Reply： hello, I have sent the Solution to your email, pls check. ( 2011/03/04 )

Message： hello…I was install Ucancam v8, after that I run ucancam and I wait a second until out this text(“failed to create empty document.”) I can’t set the ucancam as confident files. Can you tell me why? I triyed creating a file confident files, I don’t understand how, please help thabiso 2011/03/03

Reply： hello, if you don’t know hot to set, you can uninstall your Kaspersky; or pls tell me your dongle SN, I will send you another version. ( 2011/03/03 )

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