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Message： Hello, got a machine, and start the software Ucancan the message “The dongle not found” appears , how to proceed?Machining Center RZ-RT2030 New Smart Model – Brand RAZI 380 Volts —— Serial No. 1201-001 Lourenir 2013/12/09

Reply： Hello, run ucancam, need dongle, do you have the ucancam dongle? ( 2013/12/09 )

Message： Hi! When I`m starting Ucancam pro, system message: “The dongle not found!” Where is my dongle or what`s problem? Yurij 2013/12/06

Reply： Hello, do you have the ucancam dongle, pls tell me your dongle SN. ( 2013/12/06 )

Message： I am using V9.8.02.. is there a way to change the default directories when opening, importing and saving files also when importing can I change the default file type to .DXF. Many thanks. Bob 2013/12/04

Reply： Hello, the directories will be remembered when opening, importing and saving files in the next time. but can’t change the default file type to .DXF. ( 2013/12/04 )

Message： hi,i want to know if i had ucancam v9 dongle,am i be able to us it with ucancam v9 pro? thanks joshua 2013/12/04

Reply： Hello, pls tell me your dongle SN. Ucancam have 3 versions: standard, waveboard and pro, their dongles are different. ( 2013/12/04 )

Message： hello.I recieved the “UCanNst V9? version along with a cnc plasma cutter I purchase from Chine’s company. Is it the correct version for me? Hagai 2013/12/02

Reply： Hello, It is correct. Ucannest V9 is designed for CNC plasma cutting machines, laser cutting machines, wire cutting machines, water jet and so on. Please be assured to use. ( 2013/12/02 )

Message： Hiya,I have Ucancam V9 Waveboard version.How can I upgrade to Professional Version? Simon 2013/11/29

Reply： Hello, we will contact you by Email, thanks. ( 2013/11/29 )

Message： Hiya, Can I open files of the type .AC6 using Ucancam? If so, how? Simon 2013/11/29

Reply： Hello, Ucancam and artcut are different software, so you can’t the .AC6 files in Ucancam. ( 2013/11/29 )

Message： I set xy=0 and z=0 on material, I give z depth for cutting is 5mm but at starting it will cut 5mm depth but after some times it cuts only 3mm why it reducing automatically. mahesh 2013/11/27

Reply： Hello，pls give me the nc file to my email:tech@ucancam.com. ( 2013/11/27 )

Message： hello dear, i have recently purchased ucancam v9 engraving soft for cnc ..v9 work properly and i have no issue ..tell me something ..after that i have instaled v9 pro version that give an error on windows7 ..”failed to creat empty folder” how i can resolve this issue .. i will appriciate ur help dongle serial no :M1 nasir 2013/11/22

Reply： Hello，you dongle is for ucancam standard version, can’t run the pro version. pls install the program of standard version. ( 2013/11/22 )

Message： Good day! I have Ucancam V9 Engraving Software (standard version). How do I get waveboard version or a professional version? Thank you! Urii 2013/11/21

Reply： Hello, we will contact you by Email. ( 2013/11/21 )

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