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Message： I set ‘Z’ axis zero on material, and cuting depth I give 5mm but at the time of cutting it taken 5mm but after some time it cutting depth is decreasing to 3mm and then 1mm like this What is the problem? (z axis height decreasing automatically) mahesh 2014/03/06

Reply： what tool path do you use? ( 2014/03/06 )

Message： Hi I recently bought a cnc machine which came with Ucancam but when I power the machine on I receive a massege “Z- Hard limit triged, STOP to reboot, DELETE to adjust Z position” when I push delete it says “Cutting off the power to restart….” and nothing happens even after I turn power off and on again. Gregory Rhino 2014/03/04

Reply： H, these messages were not from ucancam software! ( 2014/03/04 )

Message： I have Ucancam Version 9.3 Dongle Serial No.WM11-3-0006 I installed Ucancam 9.8 hoping my dongle would be OK! But it does not work. I Un-installed V9.8 but still version 9.3 does not work 🙁 I un-installed ALL Ucancam and re-installed V9.3 but it still does not work 🙁 Please help, How can I get V9.3 to work again? Simon 2014/03/03

Reply： pls search in “ucancam V9” fold in c: ,and delete it. then reinstall ucancam ( 2014/03/03 )

Message： Hi, I am asking for the 3rd time!! I installed Ucancam V9.3 Wavebaord, working fine. I installed Ucancam V9.8 Standard, This does not work with my dongle. NOW I cannot use anything!!!!!! How can I use Version 9.3 again???? Is there a registry entry stopping me?? Simon 2014/03/03

Reply： pls uninstall ucancam. and reinstall again! ( 2014/03/03 )

Message： I’m have the standard version I still get the error message cannot create an empty document David 2014/02/28

Reply： you have installed the mismatched ucancam software. ( 2014/02/28 )

Message： Hello I recently had a problem and was getting the error message ucancam.exe was not a valid win 32 application The company I purchased the plasma table from sent me a new CD and that fix that problem now I’m getting the error message failed to create a empty document The software version is v9.7 The sn# m13-4-0026 I triad it on a computer with Windows 7 A computer with windows XP and a computer or Windows 8 I get the same message on all of them thank you for a help David 2014/02/25

Reply： your dongle is for ucancam standard version. maybe you have installed ucancam pro version. ( 2014/02/25 )

Message： Using Ucancam with Auto Banner Printer Cutter, when I send to cut it cuts a piece of letter & stops. Replaced eprom chip but still nothing. Do I need to clear cache/buffer. How do I do this? Your help will be much appreciated. Thanks Niki 2014/02/24

Reply： just exit ucancam, then restart it. ( 2014/02/24 )

Message： Hello Recently I bought an engraving machine from Redsail company and model RS3040. The machine is equipped with remote control DSP-0501. I do not have software for remote DSP-0501. I am wondering whether the program fits “CanCam”, to work with remote DSP-0501? Where and how you can purchase this program if it is suitable to the console DSP-0501? Evgeniy 2014/02/24

Reply： please contact with sales@ucancam.com for purchasing ucancam software ( 2014/02/24 )

Message： Hello I recently purchased A new cnc plasma cutter that came with your software Version v9 sn# m13-2-0329 when I install it on my computer installs fine when I open it a message pops up That ucancam.exe is not valid win32 application I try this on a Computer with windows Xp & 7 David 2014/02/21

Reply： pls check your computer for virus！ ( 2014/02/21 )

Message： Hello! I bought an engraving machine from company Liyuan, and model GV 2518e. And I want to ask, does Ucancam 8 or 9 will work with it? Arne 2014/02/13

Reply： Ucancam has a powerful post processor which can export the code for your machine. ( 2014/02/13 )

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