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Message： Hello, I upgraded from Ucancam 10.4 to 10.6 and the problem is that all paths when posting thee gcode are more than doubled in size .For example a area clearance with 20% overlap with 3mm bit going circular will leave almost 3mm between the lines and the circle in the program is 103mm path and in the posted gcode 217 mm. Please tell me how to solve this issue. Thank you! Rares 2017/05/18

Reply： pls send your ucc file to tech@ucancam.com so that we can check it. ( 2017/05/18 )

Message： This is the next part to my last message: The error that pops up when I try and upload a dxf file says “Error: Unable to upload dxf file.” Jacob 2017/05/13

Reply： This message is not from our software. ( 2017/05/13 )

Message： Hello, Seen have got my ucancam 10.6 + rotary version, any time I do a rotary with STL file, and the job is almost 80% complete, then the code does the wrong thing and go over the part that has been done and destroy the work, this only happens when I use STL file rotary. Can you tell me what is going on? Thomas 2017/05/13

Reply： we have fixed bug in the version, you can download it from http://software-1252821658.cosgz.myqcloud.com/ucancam%20V10.7/V10.6-Ucancam%20Pro-Eng.rar ( 2017/05/13 )

Message： Hello, I’m trying to upload a file from AutoCAD into Ucancam using import and export. The file type I’m trying to use is a DXF file. Every time I try to do this an error pops up. What DXF file is needed? Is there a better file type to use? Thanks for the help. Jacob 2017/05/12

Reply： what an error pops up? you can send dxf to tech@ucancam.com ( 2017/05/12 )

Message： Why does v10 pro say “Fail to create an empty document” when I try to start it I have a dongle Byerley 2017/05/12

Reply： your dongle is not matched with ucancam version. ( 2017/05/12 )

Message： Hi, with regards to the dongle not being for the PRO version of Ucancam, Where can I get a dongle, or how can I get the waveboard function with what I have at the moment(ver 10.6) Regards, diRASTAMAN 2017/05/08

Reply： Hi you can order from http://www.ucancam.com/purchasing.asp via paypal ( 2017/05/08 )

Message： hi i have questions how to make a slant cut with 3d corner engraving toolpath? is it possible to make a slant cut and control it’s cut layer by layer (multiple layer)? herdyfleming 2017/05/08

Reply： 3d corner engraving has the item for cutting layer by layer. about slant cut, you can send the picture to tech@ucancam.com so that we give you the detail suggestion. ( 2017/05/08 )

Message： have problem with g code transfer in ucancam v8. 1. if i use cut position inside or outside —> G code there is only command G01. But if cut position on —-> G code there is command G01 and G02 / G03. 2. spindle can not rotate automatically even though there is already command M03 and does not stop even though there is already command M05. What should I do to solve the problem. thank you Rochan 　rochanIndonesia2017/5/1 6:05:41 　　Reply：　　you can config the post processor in Ucancam, and ucancam V8 is out of service. pls upgrade to V10.(2017/5/2) hello How to upgarde it. Can be via internet? rochan 2017/05/08

Reply： V8 can not be upgraded to V10 via internet. ( 2017/05/08 )

Message： Is there any other way that I can do or get the waveboard function for my existing dongle, or can I get a pro dongle? Reinhardt Ras 2017/05/08

Reply： just ucancam waveboard version and ucancam pro support waveboard function. you can order from our web http://www.ucancam.com/purchasing.asp via paypal ( 2017/05/08 )

Message：　Reply：　　pls check the item “Layer”,and set the count of layer. it is rough mill. if you want the another finish mill, pls select the smaller tool , and uncheck item “Layer” to creat the finish toolpath for rotary axis mill. (2017/4/28) To your reply, Please when do I do the uncheck tool path, is it after I save the rough tool path and reload the image and pick a smaller tool I unchecked do another toolpath and will the software know I have pick a rough tool path before? Because I don’t really understand this path? Thomas 2017/05/03

Reply： sorry! i can not understand what your problem is . ( 2017/05/03 )

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