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Message： Good afternoon, I installed Ucancam 8 dongle no. wm-9010030 and when sending the file to the router, changed the output size (ej. 400 x 400 mm Shipping and cuts 500 x 500 mm), the other problem with is that I have imported a 3D file sphere and when toolpaht not run short of the field as 3D thank. Wilmer Moreno 2010/02/25

Reply： hello, the unit set up in ucnacam is same with your machine? and What’s contents did you design? can you send your file to my email(tech@ucancam.com)? Waveboard version does not support 3D files, if you want do make 3D model, need to use Ucancam 3D Professional(surface) software. ( 2010/02/25 )

Message： I am using Ucancam Pro V8. When I import a 3D text file to the machine , the machine is carving the letters in air than in wood. do I have to set any parameters in the software or I have to set parameters in the machine? Geoffrey 2010/02/24

Reply： hello, Generate processing path in the v8, view the path attribute, remember that the maximum value of Z, save the path, in the origin point Z values should be consistent with the maximum value of Z. ( 2010/02/24 )

Message： hello thank you for your response I would like to know the proper Spport working example .. (wood, Plexiglas or other forex) for Image AM machining on Ucancam thank you in advance nadir of Algeria nadir 2010/02/23

Reply： hello, pls Check your E-mail(nadirchabour@yahoo.fr). ( 2010/02/23 )

Message： We are using CanCam v8 with Norton Anti-Virus installed. A trojan has been identified with WTMain.dll and this has been removed by Norton. We have tried re-installing the software but Norton will not allow this dll. What do you suggest? Jane 2010/02/23

Reply： hello, pls set the ucancam as confident files.if not OK，Pls tell me your dongle SN. Send you a new version. ( 2010/02/23 )

Message： Hello, help me pleaseImage dot the machining work is done on equipment that El example (MDF, PLASTIC, Forex …thank you very much nadir of Algeria nadir 2010/02/22

Reply： Sorry, I can’t understand what’s your mean! Please provide details, tks. ( 2010/02/22 )

Message： hello, can help me find a bit for cutting FOAM bavurele without leaving traces on the angles THANK YOU IN ADVANCE,DO YOU WORK FOMIDABLE Nadir of ALGERIA NADIR 2010/02/22

Reply： hello, before Doing cutting path, pls select the plunge method, such as ramp,lead in/out. ( 2010/02/22 )

Message： 1) Can you please identify what IMPORT file types Ucancam Professional is compatible with?? 2) Can you please send me the latest USER MANUAL (.pdf format if possible) so I can evaluate the software prior to purchase to make sure my files will work with the software? tkracht 2010/02/08

Reply： *.stl *.igs *.obj file are compatible with ucancam pro. ( 2010/02/08 )

Message： Hello, my Ucancam function interruptions cut (perforation) in the cutter arms misses cut about 1 mm and then to drink? As this feature alive? Petr 2010/02/01

Reply： hello,I do not understand what’s your mean, please give me details, or send the file to tech@ucancam.com. ( 2010/02/01 )

Message： Hello, Ucancam I installed v8 on XP, but I have a problem using it. When I try to start the program receive the following message: Failed to create empty document Please help me solve this problem. Thanks in advance.Best regards Catalin Catalin 2010/02/01

Reply： pls check the malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files. ( 2010/02/01 )

Message： how can I import a file with mutiple text with x and y dimensions to automactically create mutiple rectangle with text inside.Thanks again Anonymous 2010/01/29

Reply： hello，first draw a rectangle, then set x and y dimensions, select text editting tools, Move the cursor to the rectangle，when the cursor becomes AB, enter text，that’s OK! ( 2010/01/29 )

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