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Message： I use ucancam v8 and XP system.Program worked OK. But today I can’t start . I only can see the Cant find dongle key.The dongle key is put into usb. Usb in my computer works ok.I tried to instal program on the other computer. Results are the same.Task list is full,router is wating.Can you help me? grzegorz 2010/04/12

Reply： Hello! Plug in dongle, view the Device Manager,There is jungo options, there are two （dogkey and windiiver), if two options exist, Maybe the dongle is broken, Please tell me the dongle’s serial number, I send you a new version of the program, if results are the same, Please contact supplier, you need to change a new dongle. ( 2010/04/12 )

Message： I have just bought v8 pro and cannot import iges files the system always crashes.help nfripp 2010/04/02

Reply： Please send the iges file to our mail( tech@ucancam.com), we will check the reasons. ( 2010/04/02 )

Message： Hello,When Ucancam makes G-code, it inserts feedrates(F code) for example F6000. This is too fast for my machine.How can I change this?Thanks in advance!Hans Braan J.Braan 2010/03/24

Reply： hello, pls set the Fast speed in toollibrary. ( 2010/03/24 )

Message： Hello, I’m just buy a CNC Engraver which Include UCanCam V8+ Dongle and NCStudio Software+PCI Card. After I Draw the design in UcanCam, how to put my design to the NCStudio to draw on a wood? Thanks & Best RegardsTombing Tombing 2010/03/16

Reply： hello, first draw the design in UcanCam, then Select machining path function in toolpath menu，and create toolpath, then save it as G-code，use the NCStudio output the G-code to your machine. ( 2010/03/16 )

Message： Can you please tell me how to create a now library in Uncancam V8? Or do you have for sale new libraries to add to the program? thanks for your help. Geoffrey Mizzi 2010/03/15

Reply： hello, you can import graphics or draw graphics, enter symbol library and select my library, select the graphic that you want to save, then click the “Save” button, a new graphic will be saved in my library , and that can be directly invoked later. ( 2010/03/15 )

Message： Hi, I tried to import text inside a rectangle from DXF. In Ucancam the text has changed the size to very big and the alignment become Left.Is there a way to import many text from a file to be place into many rectangle in Ucancam without ungrouping. Thanks chuan 2010/03/05

Reply： Ucancam don’t suport import many text from a file, you should change text form to curve before save DXF or EPS file.you can input text inside a rectangle in ucancam Directly, pls consult manual 7.10 text in a closed shap. ( 2010/03/05 )

Message： Hello, could You provide information about the compatibility of Ucancan V8 software with Multicam cnc router?Thanks! Gabor 2010/03/04

Reply： Hello! I have sent a toolpath file to your E-mail, pls test! ( 2010/03/04 )

Message： hello,i install the ucancam V8 But:when i open a file from open dialog program is shutdown and close.why? !!!! dongle Ver:WM-9040241 Kasra 2010/03/04

Reply： Hello!pls tell me that is individual file or all files? This file is generated by the current software? If other versions of the generated files may cause this situation! ( 2010/03/04 )

Message： Hello.If i import AI file exported from corel draw the dimensions of object are not equal to dimensions in corel draw. I tried to export from different versions of CDR but the results are the same. If I import AI file to the laser Cut program the dimensions are OK. How can I solve this problem? Is it possible to obtain correct version of Ucan cam or any patch to program. I am strongly interest in usig exactly AI format ,when I import files to cut or engrave. Grzegorz 2010/03/01

Reply： hello,if the AI file exported from coreldraw the dimensions of object are not equal to dimensions in ucancam, you can export eps file form coreldraw. ( 2010/03/01 )

Message： Please can you tell me how to do it on the program? Thanks. Geoffrey 2010/02/25

Reply： hello, I need to know the 3D files that you designed, after import the ucancam，what is the state. ( 2010/02/25 )

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