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Message： I have buyed a cnc router and UCANCAM V8 WHEN I TRY TO INSSTALL UCANCAM I HAVE THIS ERROR MESSAGE ” CAN NOT OPEN FILE “????????.DAT “please help me * i have the dog key Nabil 2010/09/19

Reply： Hello, maybe your software is not English version? pls tell me your dongle serial number, I send you an english version. ( 2010/09/19 )

Message： Hello, I use Ucan CAM 9 (licenced). All works good, but everytime, when I start Toolpath Shaded Simulation, program crashes down. Toolpath Walk simulation goes without problem. I work with notebook HP with Intel Core CPU 2.1 Gh, 3GB RAM, NVIDIA GeForce 8400M GS and Windows Vista Home Premium. I try another computer, and it makes the same. Can You help me? Thanks (please sorry my bad english) Andrej Spal 2010/08/30

Reply： Hello! This issue should be related to your graphics NVIDIA GeForce，We will According to the information you provided to check，We will contact you with results! ( 2010/08/30 )

Message： dear sir how can i use ucancamv8 pro for laser cutting and engraving can u pse advise setting we are using mach3 fort post processor ，thanking u in advance mike degi 2010/08/30

Reply： Hello! what’s your problem now? The Gcode generated by ucancam software is not compatible with your processor? What’s the code do you need for you machine, please give details! ( 2010/08/30 )

Message： Hello, I have a CNC plasma cutting machine. Using Ucancam V8,I recently created a shape to cut and then downloaded it into the pendant. Program will not run. I get an error message ‘FATAL ERROR ZHB BASE TRANSLATE.C 627’.Is this a mistake that I have made in Ucancam when creating the shape? Thanks Bryan 2010/08/30

Reply： Hello, create a processing path,and then save the path, Select Standard G code format options, If you can not run, pls set post. Now We have ucannest Software, that is specific Plasma software. ( 2010/08/30 )

Message： I am trying to import dxf files to my ucancam v8 software but it is not being recognised,can you help? Nigel 2010/08/06

Reply： hello Nigel , would you pls save the ‘DXF’file into a low version such as 2000 or 2004 , and then just import it .If it still cannot be solved ,pls send the file to me . ( 2010/08/06 )

Message： Hi, I got a CNC machine that brings your software Ucancam V8, but i can not use it because when I run it displays the following error: Failed to create empty document.I tried to install it on three different computers, all with windows XP without any anti-virus installed. Please I need help Joao Paulo 2010/06/30

Reply： Dear sir Would you ple uninstall and reinstall the software or u may try on another computer. Then when you has installed , pls check the ” Equipment supervisor “(My COMPUTER – ATTRIBUTE-HARDWARE- Equipment supervisor-Jungo)if the “Dog key”&”Windriver”are all available . If there is only the “WinDriver”, then you may need to change for a new dongle. For more send me a messgae to : Sales@ucancam.com ( 2010/06/30 )

Message： I bought a printer from the company cotek. They came with software version 8.7 ucancam. After I successfully installed. run error “The dongle not found”. Can you please help me. thai 2010/06/30

Reply： Dear sir Would you ple uninstall and reinstall the software or u may try on another computer. Then when you has installed , pls check the ” Equipment supervisor “(My COMPUTER – ATTRIBUTE-HARDWARE- Equipment supervisor-Jungo)if the “Dog key”&”Windriver”are all available . If there is only the “WinDriver”, then you may need to change for a new dongle. For more send me a messgae to : Sales@ucancam.com ( 2010/06/30 )

Message： hello;we are using ucancam v8.ı want to import the 3D drawing from solidworks or catia. can ı do this with ucancam ? ali 2010/06/29

Reply： Hello sir, sorry for my late reply. For your 3D drawings, only our Pro. Can be imported .Then if you are using V8 3D Engraving or Waveboard ，the drawings cannot be imported . You can try our new version V9 Pro, which is composed of the original 3 kinds of engraving software. For more you may view our web or contact me via Skype or email of sales ,thank you ! ( 2010/06/29 )

Message： hi, ı am using ucancam v8. i want to ucancam v9 upgrade. for windows vista. whree is the upgrade file download ? naci 2010/06/29

Reply： hello sir ,sorry for the download , as V9 has been greatly updated and the original V8 dongle is not adaptable to V9 . If you hope to update your software to V9, you can contact me and buy a new set .Thank you so much ! ( 2010/06/29 )

Message： hello as they are, we finished buying to router cnc with the program ucancam v8, but at the time of trying to install it appears to us this legend An I/o error ocurred while installing a file. This is normally caused by bad installation media or a corrup installation file.and one does not settle, An I/o error ocurred while installing a file. This is normally caused by bad installation media or a corrup installation file.can help us, greetings David 2010/06/22

Reply： I cannot catch your mind clearly ,would pls explain me clearly or send me a picture to show the problem . My mail: Sales@ucancam.com Skype :ucancam_sales ( 2010/06/22 )

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