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Message： Hi, I use ucancam V8. Now I have windows 7 installed, and my dog key is not visible (one of dlls is dedicated for win xp or earlier. What can I doing? Marcin 2010/10/13

Reply： hello, ucancam can’t run in windows7, the new version of ucancam V9 can support win7, as V9 has been greatly updated and the original V8 dongle is not adaptable to V9 . If you hope to update your software to V9, you can contact me by email tech@ucancam.com. Thank you! ( 2010/10/13 )

Message： PLS I HAVE NOW A V9 MY PROBLEME THAT WHEN I IMPORT THE FILE FROM COREL DRAW -PLT- IT CHANGE THE SIZES OF THE OBJECTS IMPORTED IS THERE ANY SPECIAL FORM INVARIABLE FOR UCANCAM MORE INFOS IF WE HA DESIGN ANY FORM IN COREL DRAW AS 20/10mm WHEN WE IMPRTE IT IN UCANCAM BECAME MOR OR LESS THANK YOU FOR YOUR COOPERATION DRISS 2010/10/11

Reply： hello, I have test the plt or eps format, design in coreldraw12, then import them in ucancam V9, the size is correct，Does not change the size，Please try again. ( 2010/10/11 )

Message： hello dear. i have ucancam n use it more for machining wave board now i wanna use it for image striping may u guide me plz about detail n which kind of toolcut i should use. thanks in advance. roohi 2010/10/09

Reply： hello, you can use Image Dot Machining or Image Relief Machining for Image engraving. use Ball Nose tool or Conical tool, Please refer to the manual. ( 2010/10/09 )

Message： Hi,I have bought a Microtec Banner Printer and UCANCAM V8 from a UK seller. When I try to install the software it cannot read the Dat file, it says cannot read, followed by a lot of strange symbols DAT. I have the Dog Key number TF-7-1367. I think that the dat file may be chinese version as product manual is all chinese. The dealer is unable to assist as he is simply an importer. Is there an English dat file that I can download to install software,or an alternative programme available?.thanks,Matt Matt Brown 2010/10/08

Reply： hello Matt, I have sent the english installation file to your mailbox, please check. ( 2010/10/08 )

Message： In V9 Pro how do I output Toolpath with Arc (I J K) gCode? On Wave Board with Straight Wave I still get gCode not using Arc (I J K). Thanks! Haik 2010/09/30

Reply： hello, pls set the Arc gcode in the post set, Please refer to manual in the last chapter (Appendix->6.arc command). ( 2010/09/30 )

Message： Hi, I got a CNC machine that brings your software Ucancam V8, but i can not use it because when I run it displays the following error: Failed to create empty document.I tried to install it on three different computers, all with windows XP without any anti-virus installed.Please I need help pls reply as soon as Ayub 2010/09/28

Reply： Hello! I have already sent the solution to your mailbox, pls check. ( 2010/09/28 )

Message： thank you for your answer0 my dog N°TFY-801-0249 thank you Nabil 2010/09/20

Reply： hello，I have sent the installation file to your mailbox, please check. ( 2010/09/20 )

Message： I have buyed a cnc router and UCANCAM V8 WHEN I TRY TO INSSTALL UCANCAM I HAVE THIS ERROR MESSAGE ” CAN NOT OPEN FILE “????????.DAT “please help me * i have the dog key Nabil 2010/09/19

Reply： Hello, maybe your software is not English version? pls tell me your dongle serial number, I send you an english version. ( 2010/09/19 )

Message： Hello, I use Ucan CAM 9 (licenced). All works good, but everytime, when I start Toolpath Shaded Simulation, program crashes down. Toolpath Walk simulation goes without problem. I work with notebook HP with Intel Core CPU 2.1 Gh, 3GB RAM, NVIDIA GeForce 8400M GS and Windows Vista Home Premium. I try another computer, and it makes the same. Can You help me? Thanks (please sorry my bad english) Andrej Spal 2010/08/30

Reply： Hello! This issue should be related to your graphics NVIDIA GeForce，We will According to the information you provided to check，We will contact you with results! ( 2010/08/30 )

Message： dear sir how can i use ucancamv8 pro for laser cutting and engraving can u pse advise setting we are using mach3 fort post processor ，thanking u in advance mike degi 2010/08/30

Reply： Hello! what’s your problem now? The Gcode generated by ucancam software is not compatible with your processor? What’s the code do you need for you machine, please give details! ( 2010/08/30 )

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