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  1. Message： Hello i have installed the latest version of ucancam 9.7, but when i attach the dongle and switch that software on it says DONGLE NOT FOUND, and even it dos’nt shows in the DEVICE MANAGER. WHY??Please reply me as soon as possible…THXXxx Amandeep 2012/07/24
    1. Reply： Hello, is your ucancam is Version 9? pls tell me your dongle SN, if you are using ucancam V9, maybe when you reinstall the program, you uninstall the dongle driver,pls Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dongleinstall.exe. ( 2012/07/24 )
  2. Message： Hi, I have ucancam v8 and installed Win7. I want to run the program in Windows virtual PC \ Windows XP mode. Usb key have too. After starting the program displays Message “Failed to create empty document”. Help me …. mihran 2012/07/16
    1. Reply： Hello, ucancam v8 can’t run in win7 or Windows virtual PC\Windows XP mode, if you want to run ucancam in win7, you can upgrade to ucancam V9. ( 2012/07/16 )
  3. Message： Hola Tengo 2 routers con 3 ucancam V8-V9-yV9.5.Ninguno de los 3 me muestra la barra de waveboard.?solución¿.Gracias Juan José 2012/07/10
    1. Reply： Hello, can you speak in english? ( 2012/07/10 )
  4. Message： Hi,After update to UcanCam 9.7 Pro I cant find Relative Move option in Transform menu. Where it is now ? Best Regards Albert Platek albert 2012/06/27
    1. Reply： Hello, we delete the relative move command in new version, you can select the object, then input parameters at the X and Y coordinates in the design center, such as X:(a+10), the object will move 10 along the X reverse. ( 2012/06/27 )
  5. Message： i like to install Ucancam pro version from your website, and want to use my dongle for standard version its possible? if not.. wht is the cost of pro version? ravi 2012/06/26
    1. Reply： Hello, we will contact you with Email, pls check it. ( 2012/06/26 )
  6. Message： I use V9 and theres no wave board function ?? Please advice Suharto 2012/06/25
    1. Reply： hello, pls tell me your dongle SN, maybe your ucancam is standard version. ( 2012/06/25 )
  7. Message： Hello,Can’t get UcancamV8 to run on windoes vista. It was running on xp ok. dongle number is M-810-0542 Michael 2012/06/25
    1. Reply： Hello, Ucancam V8 can’t run on windows vista, it can run on windows 2000 or xp. if you want to run ucancam on vista or win7, you need upgrade to ucancam V9, pls contact with sales@ucancam.com. ( 2012/06/25 )
  8. Message： Hello,I use Ucancam V8, everytime I use project toolpath on surface, Ucancam goes down. No message, just end of all my work. J.Braan 2012/06/11
    1. Reply： Hello, pls reinstall your ucancam and try, then tell me your dongle SN. ( 2012/06/11 )
  9. Message： hello looking for help with managing UCANCAM V9, I’m from BOLIVIA. I have a CNC Router and I have several questions for 3D work. someone to contact me. fernando fernando 2012/06/11
    1. Reply： Hello, have any questions, please send E-mail to tech@ucancam.com. ( 2012/06/11 )
  10. Message： i import a drawing with the extension dxf and make some changes to go deep in the engraving but i can only save the program with extension ucc i need to tranfer in g code or dxf from ucancam to de nc studio i have ucancam v9 software fernando 2012/06/08
    1. Reply： Hello, first create a toolpath, then select the “toolpath->toolpath output” in the menu, save the toolpath as g code format. ( 2012/06/08 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
QQ：747 843 889
Email：sales@ucancam.com

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