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Message： hi my dongle sn:m11-4-0189 when I use it on a windows7 laptop is says”The dongle not found”. The green light is on. It has previously worked in one usb port, but have had to move it to another, but no more left now.Is there a way to get windows to forget that the dongle has been used in a port? Thanks Graeme Graeme Martin 2012/08/13

Reply： Hello, pls try in another computer, make sure that the dongle has problem or you USB port? run the ucancam, you must use the USB dongle. ( 2012/08/13 )

Message： Hello!1-I have Ucancam v9. How is install ucancam pro.my s/n :M11-3-0044 2-I have Laser cutting&Engraving maching .Do you have ucancam that outout code for this device. controller is Delta. FarHey 2012/08/10

Reply： Hello, your dongle is for Ucancam Engraving Software V9 (standard version), it can’t run the ucancam pro version. ucancam can output Gcode, it has Post Processor, can set the format for your controller, pls give me a sample file to tech@ucancam.com, I will Config it for you。 ( 2012/08/10 )

Message： I’m using Ucancam v9 on windows xp but it gives me “Failed to create empty Document” Error.Please assist. Clinton 2012/08/09

Reply： Hello, pls tell me your dongle SN, and reinstall the program and try. ( 2012/08/09 )

Message： Hello thxx a lot … for everything that software worked thxxx..tc Amandeep 2012/08/03

Reply： Hello, you are welcome! ( 2012/08/03 )

Message： Thxx … But from where should i download v8 … can u provide me the link.. Amandeep singh 2012/08/02

Reply： Hello, the link is http://www.ucancam.com/V8.22-WM-Eng.rar ( 2012/08/02 )

Message： THxx for the reply .. my dongle serial no. is SN:WM-10040225 Amandeep 2012/08/01

Reply： Hello, your dongle is for ucancam version 8, can’t run ucancam V9. ( 2012/08/01 )

Message： I have ucancam. How can I work with single line fonts. Is it available with you. Please advise biju 2012/07/30

Reply： Hello, we have single line fonts in ucancam, pls select Ufont from the font dragdown menu. ( 2012/07/30 )

Message： Hello i have installed the latest version of ucancam 9.7, but when i attach the dongle and switch that software on it says DONGLE NOT FOUND, and even it dos’nt shows in the DEVICE MANAGER. WHY??Please reply me as soon as possible…THXXxx Amandeep 2012/07/24

Reply： Hello, is your ucancam is Version 9? pls tell me your dongle SN, if you are using ucancam V9, maybe when you reinstall the program, you uninstall the dongle driver,pls Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dongleinstall.exe. ( 2012/07/24 )

Message： Hi, I have ucancam v8 and installed Win7. I want to run the program in Windows virtual PC \ Windows XP mode. Usb key have too. After starting the program displays Message “Failed to create empty document”. Help me …. mihran 2012/07/16

Reply： Hello, ucancam v8 can’t run in win7 or Windows virtual PC\Windows XP mode, if you want to run ucancam in win7, you can upgrade to ucancam V9. ( 2012/07/16 )

Message： Hola Tengo 2 routers con 3 ucancam V8-V9-yV9.5.Ninguno de los 3 me muestra la barra de waveboard.?solución¿.Gracias Juan José 2012/07/10

Reply： Hello, can you speak in english? ( 2012/07/10 )

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