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Message： Why when I close my ucancam v10.2, there is a message access to tool lib was denied, when I opened ucancam again, I must manage my tool again, please fix this Anton 2015/02/02

Reply： what is your version number(pls check “Help”–>”about ucancam”). and what is your Operation System(XP/Win7/8) ( 2015/02/02 )

Message： Bought used cnc router that came with dongle s/n M12-3-0591, but software disc was broken, is software available to download? I am guessing v9? -thanks Brent 2015/01/26

Reply： you can download v10. ( 2015/01/26 )

Message： Hi, I′ve got Ucancam V9, but my laptop has windows 8/64 bits, when I try to install the dogleinstall.exe, in the fold DRV it’s not working, Why ??? it’s maybe because I work with windows 8. Jesus Machuca 2015/01/12

Reply： ucancam V9 and V10 can work on WIn 8. maybe other reseaons. ( 2015/01/12 )

Message： Good day sir, My boss bought ucancam v9 sometimes ago and we are having issues with the installations. Each time you launch the application it keeps saying dongle not found even when the dongle is connected and lighted up. Can you shed more light on this please. muid 2015/01/07

Reply： you can reinstall ucancam, and don’t not cancel the last step(dongle driver installation.) ( 2015/01/07 )

Message： hi i am trying to put a wave texture inside a shape ( panel)but only that shape i want the rest of the panel to be free of the wave texture could you please tell me how to do this i have tried a lot of things but can seem to get it to work out for me regards stephen stephen 2015/01/07

Reply： you can create the rectangle for all wave , and select the rect ang the profile to create a group. then trim wave with it. ( 2015/01/07 )

Message： can UCANCAM run on MAC ? i already buy the excitech cnc machine, i want to learn UCANCAM, but i work on MACBOOK Pro, Can UCANCAM run on MAC ? stefan 2014/11/03

Reply： sorry! ucancam can not work on Mac system. ( 2014/11/03 )

Message： dear sir, i m from india.i need your help immediatly .how to autonesting.the double profile job.means outside and inside work together on autonesting.please provide suitabe tutoriol video of double profle job video.. thanks for help me. SIDDHARTH EXPORTS 2014/11/03

Reply： you group the outside and inside profile together, and then autonesting. ( 2014/11/03 )

Message： UcanCam v10, downloaded one week ago. Using a 12.7mm tool, area clearance fails on a rectangle between 40mm/100mm wide and 20mm/100mm wide. A 12.7mm tool should be able to clear a 20mm by 100mm rectangle. The same drawing works in V.9. the path only fails in V10. It will work if you switch on offset. but when the slot gets smaller an unmachined piece is left in the middle. Like you profile milled a 7mm slot with a 3mm tool. Sorry but it seems like a bug. gary 2014/11/03

Reply： we have fixed the problem. you can download V10.1 and try again. ( 2014/11/03 )

Message： Dear sir, i have usb dongle with this serial number (M-9120714), and i had lost the program wich it had worked with… and now i need to find the suitable version for this dongle.. please can you help me Zanst 2014/10/22

Reply： you can try to download ucancam standard version form our web. ( 2014/10/22 )

Message： dear sir im using ucancam v 9..my USB dongle is broken.can i replace the donggle?my USB dongle SN: M11-2-0226 thangkyu.. trijaya 2014/10/14

Reply： Sorry! the warranty period is 1 year. your dongle is out of guarantee period. ( 2014/10/14 )

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