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Message： Hi,I have Ucancam V9.5.Eng&pro,please tell me your dongle serial number. (The dongle not found) ali sayah 2011/12/06

Reply： Hello, if you download the ucancam V9.5.Eng&pro, but have no dongle, you can’t run the program;the serial number is on the dongle. ( 2011/12/06 )

Message： I have set the post processor in Ucancam to output arcs but it only works properly when used with the Profile Machining toolpath. If I try to use an Area Clearance toolpath, then I have to edit each toolpath by using the Arc Fit tool, otherwise the Gcode is all G01 moves and ends up being much, much larger than it needs to be and wastes a lot of time. Please make all toolpaths use arcs where possible and let the post processor convert back to lines if that is what the controler needs. Martin 2011/12/05

Reply： Hello, which post processor file did you choose? if you choose the General CNC, it is Arc command in default. or you can tell me how did you set the post processor,pls send the file to my email (tech@ucancam.com) ( 2011/12/05 )

Message： Hi,I have Ucancam v9. in English, it could change the language to iran.Thank you. ali sayah 2011/12/05

Reply： Hello, we don’t have the iran version now, can you tell me you are personal user, or machine manufacturers？ ( 2011/12/05 )

Message： Can you also enable imported dxf file layers to come into Ucancam on their original layers please? Martin 2011/12/05

Reply： Hello, in the next version, Ucancam can import and export the DXF file with layers de-tails, please wait for the new version. ( 2011/12/05 )

Message： Hello, I’m using ucancam, when I export the file with layers as ucc format, it includes the layers de-tails well, but when I export the file as DXF format , but without the layers de-tails, can you solve the problem? Thanks katzyaakov 2011/12/01

Reply： Hello, now ucancam can’t export the DXF file with layers de-tails, the next version we will add this function, please wait for the new version. ( 2011/12/01 )

Message： Hello dear gentlemen either: I want your help in solving my problem, company’s program ucancam has given us a CD, along with, but CD damaged and we need a copy of the program, exists and we have the key please help as reported to you our e-mail please contact us as soon as possible thank you very My Number Serial Dongle USB: WM-810-1033 thanks carlos gutierrez 2011/11/28

Reply： Hello, I have sent the copy of Ucancam V8 software to your Email? pls check. ( 2011/11/28 )

Message： I have UcancamV8 but my computer crashed and I lost my disc. Can you email me a copy of the software? My dongle number is M-7-0782 V2.2 Joe 2011/11/28

Reply： Hello, I have sent the copy of Ucancam V8 software to your Email? pls check. ( 2011/11/28 )

Message： ucancam the dongle not found! please help ali sayah 2011/11/24

Reply： Hello, please tell me your dongle serial number and your ucancam software version. ( 2011/11/24 )

Message： I previously closed the design of rectangle and two diagonal lines and retried it now with the same results. I also grouped the design after closing. I also used version 8 and version 9.4. All with the same result. Please can you try it on your pc and tell me what I am doing wrong? Thanks. Geoffrey Mizzi 2011/11/21

Reply： Hello, pls send me the file to my Email:tech@ucanca.com. ( 2011/11/21 )

Message： Hi,I have Ucancam V8.18 in English, it could change the language to Spanish.Thank you. lester 2011/11/21

Reply： Hello, Ucancam has no Spanish language version now, so you can’t change the language to Spanish. ( 2011/11/21 )

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