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Message： Hello i have UcancamV8 and software dongle number is SN: M-10010001 I installed software on windows 7 in compatible mode with windows xp. anyway when i start the software says DONGLE NOT FOUND…can you please help me? David 2012/01/18

Reply： Hello, Ucancam V8 can’t run in the windows 7 system or in compatible mode with windows xp. pls run it in the windows 2000 or windows xp.if you want to run the Ucancam in win7 or vista, you need upgrade to the Ucancam V9. ( 2012/01/18 )

Message： hello, importing the file to *.nc “ucancamv9” to “nc studio” measures of the file are transformed from millimeters to inches. how can I remain the same measures in millimeters? michele 2012/01/13

Reply： Hello, pls set the unit as millimeters in the ucancam and your nc studio. ( 2012/01/13 )

Message： i have a machine printing.i use software ucancam.but not connect / not work. can i send image my machine for u? because i don’t know type my machine.help me. agoes 2012/01/09

Reply： Hello, Pls tell me your dongle serial number, and your machine type, you can send it to my Email tech@ucancam.com. ( 2012/01/09 )

Message： Hello, I have an error C:\Program Files\Ucancam V9\wtGui.dll is not a valid windows image. Please check this against your installation diskette.Why it could happen? Can you help me to resolve it? Thanks Dedit 2012/01/06

Reply： Hello, if you reinstall the program, pls uninstall your old version. ( 2012/01/06 )

Message： I am interested in buying Ucancam Pro Software V9. I see this professional version has 3D waveboard. I have two shipping options:First alternative to ship to Peru and the second to the U.S. I would like to know the cost, method of payment and how long I might have the product in both cases.Thank you Sergio Nightingale 2012/01/04

Reply： Hello, We will contact you by Email, please view your mailbox. ( 2012/01/04 )

Message： I am purchased CNC router machine from china with they they give your UCANCAM V9 Software cd with one card reader pen drive (USB dongle) when I run wtsetup.exe file This message appears ” Windows cannot access the specified device, path, or file, you may not have the appropriate permissions to access the item” Please suggested me how I will instal this software quickly. mahesh 2011/12/19

Reply： Hello, Maybe your CD has some problem, you can download the V9 install files on website (http://www.ucancam.com/download.asp),then try again. ( 2011/12/19 )

Message： I bought the software from china as the Pro Version. Currently I use V9.4 and it works. So how can this be if my serial no is for the engraving one? Thanks. GeoffreyMizzi 2011/12/19

Reply： Hello, do you have other version of ucancam except the pro version? pls tell me your dongle serial no. ( 2011/12/19 )

Message： Installed last version of Ucancam Pro V9.5 and it is giving me the message “Failed to create an empty document”. I deleted last program also from HD before I installed. Serial NO of dongle is WM 11-2-0198. Thanks for your help. GeoffreyMizzi 2011/12/16

Reply： Hello, your dongle is for Ucancam Engraving Software V9, not for the pro version, pls download the Ucancam Engraving Software V9. ( 2011/12/16 )

Message： Hello I have installed the ucancam v8 but I do not have the option wave board probably because it is the version standar, please they might help me probably it is an application and they might facilitate me sending it to the mail. richard 2011/12/07

Reply： Hello, the standard version of ucancam doesn’t have the waveboard function, you need purchase the professional version. ( 2011/12/07 )

Message： Hola he instalado el ucancam v8 pero no tengo la opción wave board quizá porque sea la versión standar, por favor me podrían ayudar quizá sea una aplicación y me podrían facilitar enviándola al correo. Gracias. richard 2011/12/06

Reply： Hello, I can’t understand you, can you speak in English. ( 2011/12/06 )

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