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Message： Mr I have bought a ucancam reference of the dongle WM-9040256 WHISH WORK ON WINDOWS XP I have installed the V10 compatible whith windows 7 Ithink but the dongle is not found how can I use my old dongle thank you Bouzrara 2016/07/01

Reply： Hi, your dongle is for Ucancam V8. which just work on Win XP. if for Win &, you need ucancam V10, you can order from http://www.ucancam.com/purchasing.asp ( 2016/07/01 )

Message： I have installed ucancam ver 10.5 and I found a bug in profile machining when I ticked the depth first box, the toolpath doesn’t generate depth first, but it created profile which doesn’t cut depth first, in previous version there was no problem for this one Anton 2016/06/29

Reply： we have checked your question, it is no problem for the depth first of profile maching. ( 2016/06/29 )

Message： I have aproblem with dongle install. In windows 10 every time i have message error 1612. PawelR 2016/06/28

Reply： Hi this message “error 1612” is not from ucancam. pls check again, you can also send info to tech@ucancam.com ( 2016/06/28 )

Message： Running V9.3 on Windows 7 Can you please explain why we keep getting ‘input error’ entering co-ordinate sizes for a simple fillet rectangle as follows: Point of Origin 0,0 Next corner 300,300 Radius 4 This works fine in Windows XP Jane 2016/06/27

Reply： ucancam had upgraded to V10.5 , you can download it , try again ( 2016/06/27 )

Message： I have just installed version 10.5 of UcanNest. When I try to open a *.ucc file that I have made in a previous version, I get the error message “Attempted to access an unnamed file past its end”. The progress bar at the bottom of the window moves very fast to 75% and stays there with no change after 1 hour. Tony Quinn 2016/06/27

Reply： pls send your ucc file to tech@ucancam.com so that we can check it. ( 2016/06/27 )

Message： Ucacam v9.3 has stopped working on our XP. Can I download this online for use on Windows 8? Jane 2016/06/27

Reply： yes, you can download ucancam V10.5 ( 2016/06/27 )

Message： My husband’s company recently purchased a new CNC machine with the ucancam V10.3 software. Is there a manual available for it? The only thing we could find online was for V9. If no manual specifically for V10, will the V9 manual be sufficient? Also, is there a book that is well recommended for a CNC novice (not beginner) user? Finally, they are planning on purchasing a new computer to put this software on. What are the minimum requirements, and the best recommendation requirements for said computer? Thank you for your help. Melissa 2016/06/17

Reply： ucancan had released V10.5 , you can download it. when run uncancam , press “F1” key will pop up the manual book. ( 2016/06/17 )

Message： Hello Ucancam, I’m having a problem with the current version (10.5-160527) Crashing. Everytime I TRIM a circle that intersects any other object Ucancam crashes. Can you please help? Haik 2016/06/17

Reply： pls send us your ucc file to tech@ucancam.com so that we can check it. ( 2016/06/17 )

Message： Hallo, I’ve got a Uncancam V8 version. Is there any up to date available in french or polish?? Or a manual in french or polish? Thanks in advance! Krystian 2016/06/17

Reply： Hi, till now there is not a french version for ucancam .for polish version, pls contact with Digima company. ( 2016/06/17 )

Message： Hi. I have a problem with Uncancam V9…Allmost everytime i open the program it say “The dongle not found!”. I install the program and nothing is change. I remove/install the driver and it work. But after open/close the program the error is back… I have Win 8.1 Pro, 64 bit. Please help to fix this problem. Thank you! Mihai.S. 2016/06/15

Reply： pls check whether the file emvscard.sys/scfilter.sys is deleted or disabled by any software. ( 2016/06/15 )

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