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Message： Hello, I’m using Ucancam 11.4 and find a bug. When move some curves that have toolpaths associated and then use function “toolpath regenerate”, toolpaths are always placed on curves, even they are created to be outside or inside a curve. Lubo 2020/02/11

Reply： what type of toolpath? pls send you ucc file to tech@ucancam.com ( 2020/02/11 )

Message： Hello How i can open .pdf files in ucancam ? Greets Szymon Szymon 2020/02/11

Reply： till now Ucancam cam not open pdf file ( 2020/02/11 )

Message： I have a problem with importing files to Ucancan, the curves come out not smooth.It doesn’t matter if I use .ai,.plt with different parameters like resolution in CorelDraw. When i draw in the Ucancan the curves are smooth, so i think this is a problem with importing. ERKAN 2020/02/11

Reply： Hi it is a problem in coreldraw. ( 2020/02/11 )

Message： hello I have a problem with importing files to Ucancan, the curves come out not smooth.It doesn’t matter if I use .ai,.plt with different parameters like resolution in CorelDraw. When i draw in the Ucancan the curves are smooth, so i think this is a problem with importing. regards Jakub Jakub 2020/01/17

Reply： Hi pls send your files to tech@ucancam.com so that we can check it. ( 2020/01/17 )

Message： Hi there, After our holiday shut down period, Our CnC machine returns an “Arc too small, Calculation failed!” error when we send and .nc files to the cutter. What is causing this? Everett 2020/01/16

Reply： Hi you can also use postprocessor”artisman2″ to output the toolpath which are all converted into lines. ( 2020/01/16 )

Message： GOOD DAY I have a Baeligh CNC plasma table connected with your Ucannest software, but I have no idea how to transfer my parts with g-code into the table program. I can transfer files from Ucannest to my USB but once I insert the USB into table control board and locate the file, it reads (file does not exist) PLEASE HELP Marvin Carter 2020/01/15

Reply： Hi you need create the path from curves, then oupt the path into nc file(G ocde), you can browse the demo videos on our tutorial web ( 2020/01/15 )

Message： Good Day the ucancam program setup is correct in mm once cutting start it double the size of the pattern Please assist Rudi 2020/01/14

Reply： pls uninstall ucancam， and reinstall. ( 2020/01/14 )

Message： Hello, im having a message Dongle not found. (serial m13-4-0070) Can i instqll ucancam v11 with this dongle? and where i can find the link to dongle driver? Eric Tigre 2020/01/06

Reply： Hi your dongle can not support ucancam V11 version. ( 2020/01/06 )

Message： I have a machine with ucancam v9 I have the sn program key: pm13-1-xxxxx I need the maunal in pdf. they have the spanish version of the program hugo 2020/01/06

Reply： hi， The maanual is in “help”. Press “F1” Key you will find it. ( 2020/01/06 )

Message： Does macro cover models run Yusuf 2019/12/31

Reply： python api support curve creation ( 2019/12/31 )

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