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  1. Message： hi , install program and have error de driver no found. mi sn: is sf14-1-002ve+ I have version pro ricardo 2020/05/07
    1. Reply： pls install the driver of dongle. check the folder of ucancam. and search sub folder”drv” ( 2020/05/07 )
  2. Message： when i take n clipart from my gallery and i make it 100mm by 100mm and i go to the machine it cuts it dubbel the size and the same when i want to cut text out what can be wrong conrad 2020/05/07
    1. Reply： pls uninstall all versions of ucancam. and reinstall again. ( 2020/05/07 )
  3. Message： The company CENECO bought few years ago the UCanCam Pro V9 software and the dongle has SN SF13-2-008VE+. So, how can I get the update to UCanCam Pro V11? CTGE 2020/05/07
    1. Reply： Hi V9 dongle can not support Ucancam V11. ( 2020/05/07 )
  4. Message： Hi My programm worked very well. But today when I open my files I see black screen and tool path Please help Best regards Marcin 2020/04/16
  5. Message： My dongle is VM11-2-0#0199 and We are trying to reinstall the software version 11.4 but it keeps showing Ucancam failed to create empty document. is there something wrong? reinstalled dongle various times. Geoffrey Mizzi 2020/04/16
    1. Reply： Hi your dongle is for V9 version , it can not support V11. ( 2020/04/16 )
  6. Message： Hello, Using v11.4, having issues importing .dfx file. I select import, navigate to the file, V11.4 asked for units of measure, when I click ok, the whole program closes. I have un-installed the program and reinstalled it a few times, and have come up with the same issue. ken thornton 2020/03/05
    1. Reply： pls send your dxf to tech@ucancam.com so that we can check it. ( 2020/03/05 )
  7. Message： i have ucancam v10.5 which worked fine on windows 7 but after installing windows 7 ultimate x86 – 32 bit the smart ready driver refuses to be detected Dongle number SN : M16-4-0258 zouhair 2020/03/05
    1. Reply： pls check you have installed the driver of dongle. ( 2020/03/05 )
  8. Message： posso usar o dongle em duas maquinas atraves da rede, ou preciso de um dongle para cada equipamento? jobi 2020/03/05
    1. Reply： ucancam only use the dongle to create the nc code .it is not connected with engraving machine. ( 2020/03/05 )
  9. Message： My dongle is M12-1-0151 and We are trying to reinstall the software version 11.4 but it keeps showing Ucancam failed to create empty document. If we need to use version 9, where can we download it? Robel 2020/03/05
    1. Reply： ucancam V9 is too old , it is out of service. ( 2020/03/05 )
  10. Message： hello, i have issues importing dxf , jpg, png into my ucancam v11. dxf displays an error message my png document comes with a background and i cant edit. thanks kehinde daniel 2020/02/17
    1. Reply： pls send your dxf to tech@ucancam.com so that we can check it ( 2020/02/17 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
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Email：sales@ucancam.com

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