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  1. Message： iam using v11 ucancam every time i do output the result is bigger than the drawing please help Cloud 2020/05/21
    1. Reply： pls uninstall all version of ucancam, and reinstall again. ( 2020/05/21 )
  2. Message： I’ve somehow managed to hide the drawing tool bar any help to get it back thanks George 2020/05/16
    1. Reply： menu-》view-》toolbar:hide toolbar,and show tool bar. ( 2020/05/16 )
  3. Message： Before : i used win xp and u can cam v8. I upgrade to win 7 32 bit After : i try install v.9 and v11. But always dongle is missing. Can you solved that please Eka 2020/05/15
    1. Reply： Hi ucancam v8 dongle can not support ucancam V9. ( 2020/05/15 )
  4. Message： how to use .stl file on uncancam software? Chen Meng 2020/05/11
    1. Reply： Ucancam Pro version can import .stl file. ( 2020/05/11 )
  5. Message： hi , install program and have error de driver no found. mi sn: is sf14-1-002ve+ I have version pro ricardo 2020/05/07
    1. Reply： pls install the driver of dongle. check the folder of ucancam. and search sub folder”drv” ( 2020/05/07 )
  6. Message： when i take n clipart from my gallery and i make it 100mm by 100mm and i go to the machine it cuts it dubbel the size and the same when i want to cut text out what can be wrong conrad 2020/05/07
    1. Reply： pls uninstall all versions of ucancam. and reinstall again. ( 2020/05/07 )
  7. Message： The company CENECO bought few years ago the UCanCam Pro V9 software and the dongle has SN SF13-2-008VE+. So, how can I get the update to UCanCam Pro V11? CTGE 2020/05/07
    1. Reply： Hi V9 dongle can not support Ucancam V11. ( 2020/05/07 )
  8. Message： Hi My programm worked very well. But today when I open my files I see black screen and tool path Please help Best regards Marcin 2020/04/16
  9. Message： My dongle is VM11-2-0#0199 and We are trying to reinstall the software version 11.4 but it keeps showing Ucancam failed to create empty document. is there something wrong? reinstalled dongle various times. Geoffrey Mizzi 2020/04/16
    1. Reply： Hi your dongle is for V9 version , it can not support V11. ( 2020/04/16 )
  10. Message： Hello, Using v11.4, having issues importing .dfx file. I select import, navigate to the file, V11.4 asked for units of measure, when I click ok, the whole program closes. I have un-installed the program and reinstalled it a few times, and have come up with the same issue. ken thornton 2020/03/05
    1. Reply： pls send your dxf to tech@ucancam.com so that we can check it. ( 2020/03/05 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
QQ：747 843 889
Email：sales@ucancam.com

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