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  1. Message： i have installed V11.5, but when i start the program, gives error ” FAILED TO CREATE EMPTY DOCUMENT” … how can i resolve that issue ? rgds Francisco Morais 2021/01/06
    1. Reply： Hi, your dongle is not mattched with ucancam version. ( 2021/01/06 )
  2. Message： in version V11 can we write in Hebrew, must we buy a special module? jaime 2020/12/29
    1. Reply： yes, you can ( 2020/12/29 )
  3. Message： dear beijing ucancame i would like to ask you if i loos my usb kes with activation , can i get another usb key if i loos it . thank you bouzouina 2020/12/25
    1. Reply： Hi unfortunnaltly the dongle is the license of software. ucancam run on dongle. the anothor dongle means the another license. if you lost the dongle , you need buy a new one. ( 2020/12/25 )
  4. Message： hello, i was using ucancam v8 in my old computer. now i have upgraded to a new system with windows10 64 bit. & i installed ucancam v11.5 in my new system, but it does not recognise my dongle and says “dongle not found”. do i need to buy a neew dongle for using ucancam v11.5? thahir 2020/12/21
    1. Reply： Hi , V8 dongle can not support ucancam V11.5 ( 2020/12/21 )
  5. Message： Sn: Yetkili Bende ucancam v9 ve ucancam pro v9 var. gayet memnunum. ancak bir haftadır, cam yapıp simülasyonyaptıktan sonra siyah ekran geliyor,bir türlü düzeltemedim. Yardımcı olursanız sevinirim. Sıddıka 2020/12/21
    1. Reply： ucancam have upgraded V11. normally this problem is related with video card. ( 2020/12/21 )
  6. Message： Hello Latest Ucancam standart (201117) don’t insert o0rigin point in beginning of a file it puts only Z coodrinate (general cnc postprocessor) Example: G90G17G21 M06 T2 S14000 G00 Z10.000 F10000 Lyubomir 2020/12/11
    1. Reply： yes, it don’t insert origin point in in beginning of a file so that Improve toolpath efficiency。 ( 2020/12/11 )
  7. Message： Hello, I have problems with the key, it no longer recognizes it and the message “the dongle not found” appears, Can I do something with the serial number? or do I have to buy another key Eduardo 2020/12/09
    1. Reply： pls make sure you have installed the driver of dongle. ( 2020/12/09 )
  8. Message： Hello good day, I have a problem with UcanCam Pro V11.5 software. When you want to modify the layer name, the software closes. Edwin Roberto 2020/11/30
    1. Reply： Hi， thanks for your bug report. we have fixed it. and upload the newest ucancam version. ( 2020/11/30 )
  9. Message： I have just had to replace my dongle with another due to the original one breaking (version 9/10), I purchased another standard version from Ucancam who very swiftly sent out to me (version 11) I use a windows xp 32 bit computer which was working fine on old dongle and works with the NC studios software for the machine. However, the message coming up is “Ucancam version 11 is not compatible with windows 32 bit” My colleague said his version of UC11 works ok for him on xp and windows 7 32 bit. Please can you let me know where I am going wrong on the install. I have inserted the down load key and followed instructions then it prompts to insert a card reader which I presume is dongle then finishes install . when I click on the icon it comes up with the message not compatible with 32 bit. Please help Mel 2020/11/26
    1. Reply： Hi, Ucancam V11.5 can not support Win/Xp. if run On WIn/XP, you need Ucancam V11.4 ( 2020/11/26 )
  10. Message： where can i get a dongle and pieter 2020/11/26

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
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Email：sales@ucancam.com

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