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Message： my customer use V11 Standard version. Recently found output suddenly G-code X Y Z value had become multiply by 2.11 times. It had happen to 2 customers with similar 2.11 value in 2 different place. Can i know what the root cause it? Please advice CL 2021/05/06

Reply： pls unintall ucancam and install again。 ( 2021/05/06 )

Message： Sir, I am already send massage before few days, I buy cancam v11 the last month and install but problem size is not correct after cutting the material size less than design size I already reinstall 2 or more time but still same problem please help me this is big signage company we are waiting for your reply. Suresh 2021/04/07

Reply： pls unistall all versions of ucancaam, and reinstall. just one version can be reserved. ( 2021/04/07 )

Message： Hello. When I try to use “Profile Machining…” I receive a message “Please choose Ball tool” and I have no tool library(library its empty) I tried to reinstall ucancam but nothing happenеd. Toni 2021/04/06

Reply： pls uninstall, and reinstall ( 2021/04/06 )

Message： Sir, I purchase new software from ucancam, before I use art cam but my dongle lost that’s y I purchase new ucancam dongle now problem my file size and cutting size more different inside software size correct when I start cutting size more big than file… please reply me Suresh 2021/03/29

Reply： pls uninstall all version ucancam. and reinstall. ( 2021/03/29 )

Message： I tried running a file and the post-processor file was erased. When it created the gcode for the file, the conversion from inches to mm is off by almost 2.5x. I tried restarting, reinstalling the program, still it does the same thing. I am using version 10 Matt Abel 2021/03/19

Reply： before reinstal ucancam. you need to uninstall the old ucancam. ( 2021/03/19 )

Message： hellow!I am using ucancam V8.today I get the message ‘failed to create empty file’.till today everything was working fine.please help me, I need to get it work.thx ILie 2021/03/10

Reply： pls uninstall , and install again. ( 2021/03/10 )

Message： Olá, nós trabalhamos com Aspire, gostaria de trocar para o Ucancan. Queria saber qual versão posso trabalhar? Ucancam Versão Padrão V11.5 ou Ucancam Pro Versão V11.5 ? Nós trabalhamos com O MACH3. LEONEL RAMIRO DA 2021/03/08

Reply： Hi if you need surface and relief function. ucacnam pro is OK. if not , ucancam standard is enough. ( 2021/03/08 )

Message： Hello, is Ucancam able to set files to the A2mc router? Is there a post processor made for this machine ou it needs any adjustment? Roger 2021/03/08

Reply： we are not familar with A2mc router , you can modify the post processor in ucancam. ( 2021/03/08 )

Message： Hello, I would like to ask, if there is a translation of UCANCAM V11 into Polish language? Roman 2021/03/08

Reply： yes, you can contact with digima company in polish ( 2021/03/08 )

Message： Hello. Does ucancam has stats like Enroute? I mean to see how long will it take before starting to cut. Pedro 2021/03/01

Reply： yes, there is stats in ucancam. ( 2021/03/01 )

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