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  1. Message： I have a problem when I want to put some words in ucancam. It keeps closing after putting some words? Can you help me out please? anton 2008/08/14
    1. Reply： reset the dongle config, click “view”–>”system setting”–>”general”, click default config ( 2008/08/14 )
  2. Message： Dear Friends,ucancam software were included in a CNC Router that only manage .nc files. How can I export files to .nc format?Very best regards! Dan Elbelman 2008/08/11
    1. Reply： you can save it as .nc with toolpath output, and choose the G code ( 2008/08/11 )
  3. Message： I have the artcut software for a cutter/plotter.. Im trying to get the artcut program to import a picture so I can cut it out on vinly but when I find picture and import it you cant see anything does any one know what I need to click on or off to make this work?? Linda 2008/08/07
    1. Reply： You can import a .bmp .eps .dxf .plt, then you can cut it out.(a bmp should do image tracing) ( 2008/08/07 )
  4. Message： Hi, I bought ucancam V8 software for waveboard.I installed the software following the instruction. Open and run the program. After saving the file, I try to re-open the saved files. But the programs says “Failed to Open Document” I re-install the software but the problem remains.And sometimes, while working on a file, the program shut downs by itself. How to solve this? Please reply asap, since I’ve already inquired about these problems for quite sometime now. But no solution given Thank you Lukman 2008/08/06
    1. Reply： If you want to reopen it. you should save the vectors as .UCC or .eps etc. But after you save it as a G code(toolpath), surely you can not open it with UCancam ( 2008/08/06 )
  5. Message： we bought a LIYU MC631 cutter with autcut software, but I couldn’t find the device driver for the above model in artcut. How can I use LIYU MC631 with artcut. Suneth 2008/07/21
    1. Reply： You can select another model of LIYU, or ask your supplier for help ( 2008/07/21 )
  6. Message： Hello,I have bought a new plotter, and im using artcut 2005, but my new plotter has only a usb port, and artcut 2005 don’t reconized it..How can I solf this problem so I can still use artcut 2005?I only can select com1 com2 lpt1 and plt2.Kind Regards Serjon Eijgelaar Serjon Eijgelaar 2008/07/16
    1. Reply： we do not support USB up to now ( 2008/07/16 )
  7. Message： hello, and sorry if I desturb you, I followed that ( “view”–>”system settings”–>”general”, click the “default config”, but same , also when try to open an exiting file I did it before the program don’t open at all, please help, thanks mohamed reda 2008/06/27
    1. Reply： possibly there is something wrong with the dongle, you can send back to your supplier for help or send it to us ( 2008/06/27 )
  8. Message： hello, and sorry if I desturb you, I followed that ( “view”–>”system settings”–>”general”, click the “default config”, but same , also when try to open an exiting file I did it before the program don’t open at all, please help, thanks mohamed reda 2008/06/27
    1. Reply： possibly there is something wrong with the dongle, you can send back to your supplier for help or send it to us ( 2008/06/27 )
  9. Message： hello ucancam team. I set befor more than 1 week about the new broblem with my ucancamv8, but did not get any answer yet, I think may be becouse the problem with the site it can not desplay for 3 days , however the broblem is when I open ucancamv8 the program opened normal then after I want to open a file or want drage any item from the liberary the program close alone at once , I try evry thing reinstall it and reinstall new windowes , I followed the instractions 100% I stopped the antyvirus , I try install it in another computer but same problem . The dog key is good , waiting your help specially we have the cnc router more than 7 month and did not work yet, thanks mohamed reda 2008/06/26
    1. Reply： Hello my friend, sorry for the overdue answer, as you problem. you can firstly click “view”–>”system settings”–>”general”, click the “default config”, then try again ( 2008/06/26 )
  10. Message： hello I draw some sqware,and I want to make all the corner alittle curve,so ther no sharp corner, but I want that the corner will be circle not line.can I do that? katz 2008/06/26
    1. Reply： you can check the “rectangle” , “fillet rectangle” or “chamfer rectangle” when you draw ( 2008/06/26 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
QQ：747 843 889
Email：sales@ucancam.com

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