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Message： It seems a virus, Win32/CryptExe, is attached to ‘wtplugmain.dll’. We run AVG and cannot eliminate the virus without eliminating wtplugmail.dll also and thusly Ucancam will not run. Inputting an exception in AVG to allow wtplugmain.dll to run will make us vulnerable to this VERY BAD trojan. Telling your customers to input an exception in AVG is not an acceptable solution. What we need is a new dll that is not loaded with the trojan Win32/CryptExe. This software was purchased with our router and it needs to be fixed or…. gary rasberry 2009/02/20

Reply： hello if u use AVG anti-virus software, pls set the ucancam as confident files. ( 2009/02/20 )

Message： hello i have a cnc use ucancam V8 software english but i not cut. can i help me thanh 2009/02/20

Reply： hello Ucancam v8 Engraving software can’t support carving machine,if you use carving machine.pls use artcut software. ( 2009/02/20 )

Message： when you install Corel Draw x4 U canca not work because? Nelson 2009/02/20

Reply： I’m sorry,We have not the Corel Draw x4,so we can’t test. ( 2009/02/20 )

Message： Hi, I have the artcut software and a pcut ct 630. I would like to know how can I send a corel draw image to the plotter, Does artcut have a plugin for corel?? Thanks!! Elian 2009/02/19

Reply： hello,you can export file as DXF or EPS format in coreldraw,then import the file to artcut. ( 2009/02/19 )

Message： Hi from New Zealand. I am using UcancamV8 to run an Artisman nesting CNC manufacturing kitchens, this software was supplied with the machine. I am unable to use the nesting feature that your program provides. The problem I am faced with is that when I want to auto nest bigger panels, say for example 2100 x 600, 1200 x 300, 800 x 580, 900 x 150 and I try to auto nest into a sheet size of 2440 x 1220 the result can be panels not fitting into the sheet, the panels can be sitting on top of each other or sticking out side the materail. I know that it is possible to fit into the sheet because I have another program that achieve the required result. I have done these size by interactive nesting and it works. Why does this not work with auto nesting ??. I look forward to your reply. Regards Michael Michael 2009/02/17

Reply： hello,Your example 2100 x 600, 1200 x 300, 800 x 580, 900 x 150 can auto nest into a sheet size of 2440 x 1220,Pls send the file to me. ( 2009/02/17 )

Message： Hİ Dear I have a Ucancam v. 8.0.I can not run. Say this error messenge failed to create empty documentcan you help me please Emek Rozet 2009/02/09

Reply： pls check the Virus or malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files. ( 2009/02/09 )

Message： Hello … After 20 instalations of Ucancam v. 8.0. I can not run. Say this error messenge ” the onfiguration program error “All process of instalation finish ok.. But not run..say .. Not run for wrong configurations…I use windows xp pro Jose Orozco 2009/02/03

Reply： hello,maybe your windows system have something wrong,you can check your system or reinstall. ( 2009/02/03 )

Message： Hello! My disertation is to learn to work with this machine and with software.. I should translate all book to lithuania speech.At first I am trying to install sofware but it drop me error ,, can`t create empty document ” I changed few times instaliation directory and uninstaled all antivirus! But it not help me.. What I should do more to run ucancam program? And maybe u got any schematics of this machine?What schemes is inside and how it works and so on…And maybe I can get electronic copy of ucancamv8 book? Justas 2009/02/03

Reply： pls check the malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files.The copyright of this manual is owned by Beijing Wentai Technology Corporation and copying of all or part of this manual by any organization or person is illegal. ( 2009/02/03 )

Message： Hi I am trying to import a drawing from autocad (tried bmp, plt & dxf-autocad r/12) but it’s not even loading in the program. Is their any size restriction for the imported images ??? Please help!!! Basheer 2009/02/03

Reply： hello,you can choose dxf-autocad r/12,you should close the autocad before loading in the program. ( 2009/02/03 )

Message： I m cnc Machines supplier from India, I import from china..I mostly use artcam , but As now I found unancam have good acility. So this time take ucancam v.8.0 But when I installed and start from Ucancam icon…. Cannot start page..” failed to create empty document” Pls.. My customer so hurry … request for best support Lamina Machines India 2009/01/16

Reply： pls check the malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files ( 2009/01/16 )

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