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Message： We are using CanCam v8 with Norton Anti-Virus installed. A trojan has been identified with WTMain.dll and this has been removed by Norton. We have tried re-installing the software but Norton will not allow this dll. What do you suggest? Jane 2010/02/23

Reply： hello, pls set the ucancam as confident files.if not OK，Pls tell me your dongle SN. Send you a new version. ( 2010/02/23 )

Message： Hello, help me pleaseImage dot the machining work is done on equipment that El example (MDF, PLASTIC, Forex …thank you very much nadir of Algeria nadir 2010/02/22

Reply： Sorry, I can’t understand what’s your mean! Please provide details, tks. ( 2010/02/22 )

Message： hello, can help me find a bit for cutting FOAM bavurele without leaving traces on the angles THANK YOU IN ADVANCE,DO YOU WORK FOMIDABLE Nadir of ALGERIA NADIR 2010/02/22

Reply： hello, before Doing cutting path, pls select the plunge method, such as ramp,lead in/out. ( 2010/02/22 )

Message： 1) Can you please identify what IMPORT file types Ucancam Professional is compatible with?? 2) Can you please send me the latest USER MANUAL (.pdf format if possible) so I can evaluate the software prior to purchase to make sure my files will work with the software? tkracht 2010/02/08

Reply： *.stl *.igs *.obj file are compatible with ucancam pro. ( 2010/02/08 )

Message： Hello, my Ucancam function interruptions cut (perforation) in the cutter arms misses cut about 1 mm and then to drink? As this feature alive? Petr 2010/02/01

Reply： hello,I do not understand what’s your mean, please give me details, or send the file to tech@ucancam.com. ( 2010/02/01 )

Message： Hello, Ucancam I installed v8 on XP, but I have a problem using it. When I try to start the program receive the following message: Failed to create empty document Please help me solve this problem. Thanks in advance.Best regards Catalin Catalin 2010/02/01

Reply： pls check the malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files. ( 2010/02/01 )

Message： how can I import a file with mutiple text with x and y dimensions to automactically create mutiple rectangle with text inside.Thanks again Anonymous 2010/01/29

Reply： hello，first draw a rectangle, then set x and y dimensions, select text editting tools, Move the cursor to the rectangle，when the cursor becomes AB, enter text，that’s OK! ( 2010/01/29 )

Message： please I have engraving machine I setuped all drive and software , but I did’t know how to kip the file to machine (the comand to begine the machine) omed 2010/01/27

Reply： hello, first generate G-code with ucnacam, then use the control system of engraving machine output to your machine.The specific situation, pls ask your machine manufacturer. ( 2010/01/27 )

Message： Hello, I`m searching a 3D software for my gravograph m20 (3 axis). Is this oftware compatible with my machine? Very Thanks. Alejandro 2010/01/27

Reply： hello，You can use “Ucancam 3D Engraving software” or “Ucancam 3D Professional(surface) software” , that can generate standard G-code and the G-code can be post-process. ( 2010/01/27 )

Message： Hi, What process should I use for engraving font of 6mm height.I need a single pass only.Thanks Again Anonymous 2010/01/20

Reply： hello，you can select or design single font, then select “Profile Machining”, set height 6mm; or Enter text, select “midline machiining” and 2D midline type,set depth 6mm. ( 2010/01/20 )

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