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Message： Hi, can someone please help with using Wave Board. I am unable to find the wave board option within the software. If someone can please direct me where to find it and to set it up this would be much appreciated. Thanks Bledi Bledi 2011/09/16

Reply： Hello, please tell me your dongle SN, maybe your software is Standard Version, it does not include the Wave Board function. ( 2011/09/16 )

Message： Hi, can you help me?I install ucancamv8 but the dongle is not installed automaticaly; I installed it in searching the driver automaticaly on internet. now when i start the software i have the message “not find the dongle” dongle SN : TF-100504047V BELLAS 2011/09/15

Reply： hello, your dongle is for ucansign V9 software,it is for Banner machine, maybe you installed the software does not match with your dongle.I will send the ucansign to your email, pls check. ( 2011/09/15 )

Message： sürekli ekilde programnza ihtiyaç duyuyorum 20-30 adet ihtiyacm var türkiye distrübitörünüz yada sizin programnz satan varm türkiyede yoksa sizden bunu nasl deimin ederim aciilll mrt 2011/09/13

Reply： hello, I don’t know what’s your mean, can you speak in english? ( 2011/09/13 )

Message： I have a problem with Kaspersky Internet Security. After installation UCanCam V8 from CD it messages that WTPlugMain.dll has Trojan-Downloader.Win32.Agent.fjkl and deletes that file. Where can I download other UCanCam V8 setup files. (Dongle is working correctly) Rinat 2011/08/30

Reply： pls set the ucancam as confident files in Kaspersky, that will be OK. pls tell me your dongle SN, I will send you the setup files. ( 2011/08/30 )

Message： Thank you for your interest in the Mach3 file worked perfectly naim goc 2011/08/01

Reply： you are welcome ( 2011/08/01 )

Message： merhaba biz turkiye de ucancam I yeni aldkson guncellemeyide sorunsuz sitenizden indirip kurduk programla ilgili sorunlar yayoruz ..1 sorun yuvarlak iine veya dsna yaz yazarken yaz nn yuksekliginde olu sapmalar ckyor eski programdan aldgmz ayn ollerle ucancam den aldgmz degerler farkl…2 (mach3) ile kontrol edilen makinamza eskiden (fanuc16-om) post kullan yorduk ucancam deki general cnc post ayn komutlar vermiyor uygun post ihtiyacmz var teekkrler.. naim goc 2011/07/27

Reply： if cnc machine need a special post processor, pls contact with email, and send your sample g code. we would like to create the post file for you. ( 2011/07/27 )

Message： Hola, compré un equipo con Ucancam V9.3, yo no conozco el idioma Inglés, y me gustaría saber si tienen una versión en Español para poder usar el software. Muchas gracias. Francisco J. Núñez 2011/07/27

Reply： Hi, till now ucancam has not version for Español . ( 2011/07/27 )

Message： mybe Ucancam V9 work at win 7? alirezaakbari 2011/07/27

Reply： yes, ucancam V9 can work at win7. ( 2011/07/27 )

Message： Dear,I have installed Ucancam V9 and my dongle is not recognized, I revert to Ucancam V8, and My Dongle is also not recognized … Afraid my dongle have a Problem, How can I do ? Dongle Serial : M-802-0060 V2.2 Thank you for your Help Eric Eric 2011/07/26

Reply： Hi, according with Dongle serial, your dongle is for ucancam v8, not for V9. pls uninstall all ucancam, restall ucancam V8. Regards. ( 2011/07/26 )

Message： Hi there, I have ucancam version 9.1 with donge sn: M1012063. I have updated to the new version, but when the program starts I get a message. ” failed to create new document” I have uninstalled old version and re-installed but still get the same message. You said I must not unistall dongle driver, but when installing the new version it automatically removes the old dongle driver Pieter Visser 2011/07/21

Reply： if your dongle driver is not installed successlly. pls restart your system and reinstall the dongle driver. Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dongleinstall.exe.then plug your dongle, that will be ok! ( 2011/07/21 )

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