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Message： hi, I am using the Ucancam 9.3 for a while but with is 3 days ago it program is suddenly closing evry 5 to 30 mints. and the backup file is alos do not save the latest actions. pls tell me what to do? Hooman Ghomshei 2012/10/30

Reply： Hello, pls reinstall the program or upgrade it and try. pls tell me which function did you do when the program suddenly closing. ( 2012/10/30 )

Message： Hiya! Does V9 Pro provide true 4-axis support?XYZ and rotation simultaniously ? Ben 2012/10/30

Reply： hello, Ucancam V9 can’t support true 4-axis. ( 2012/10/30 )

Message： I have Ucancam V9.7 with dongle M12-4-0014.I am trying to load on Windows 7. I need a driver that will work. Do you have such a driver? Tony 2012/10/24

Reply： Hello,open the directory which Ucancam exist in. and open the sub fold Drv, the dongleinstall.exe file is driver. ( 2012/10/24 )

Message： Dear Sir I have a CNC Router machine ,this month i purchased a Ucancam V9 software through my supplier, but UcancamV9 is a basic vertion but i want to upgrade Ucancam Pro V9, whats the procedure to upgrade to pro vertion and how much i want to pay to pro vertion (This month only i purchased) Thanks Regards Sakthivel Sakthivel 2012/10/16

Reply： Hello, we will contact you by email, pls check your mailbox. ( 2012/10/16 )

Message： Hello i have dongle : wm-7-0231. Where can i download the appropriate ucancam version for windows 7 and drivers for dongle Konstantin 2012/10/16

Reply： Hello, your ucancam is v8, it can’t run in Windows 7, if you want to run ucancam in win7, you need buy or upgrade to ucancam V9. ( 2012/10/16 )

Message： Dear Sir,We lost dongle for ucancam V8. Is there any way to open the program ? or Can I purchase this ?Please reply Dias 2012/10/11

Reply： Hello, you can’t open the program withput dongle, you need buy a new one, we will contact you by email. ( 2012/10/11 )

Message： hello there i need to know does ucancam covert the image to a blurred grayscale like in the video or was that done in another software?thanks http://www.youtube.com/watch?v=16u69Lzxpqg daz 2012/10/11

Reply： Hello, I can’t view the video from your link, can you send the file to my email:tech@ucancam.com. ( 2012/10/11 )

Message： Hi, I’ve saved the file at desktop. When i’m trying to open the file by double click the file directly, it will show me an error – Unexpected file format. I have to open UCanCam first, then use the software to locate the file then only can open. Please help. YK 2012/10/09

Reply： Hello, maybe you open the file by other program before, pls set the default open mode as ucancam program. ( 2012/10/09 )

Message： Dear friend, I am a software prolema the Ucancam CNC Router is displaying the following error message: ERROR IN SETTING OF POSITION X ORIGN, PLEASE RESET! I would like to verify the error and help me. Ronson 2012/10/08

Reply： Hello, when you save the toolpath, please note the origin position selection. you can send me the file and your operating to email:tech@ucancam.com. ( 2012/10/08 )

Message： Hi I have an old 3 axis CNC router which accepts only HPGL files. If I buy your software, will I be able to use it directly or through your post processor? Kindly reply in details if any changes will be required on the hardware side. Zaff 2012/10/08

Reply： Hello, ucancam can output the toolpath as HPGL format files. ( 2012/10/08 )

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