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Message： Hello. I need your help as soon as u can. I got before 2 days a new plasma cnc with your program include the package. I cand understand how to send it to the plasma machine for cutting. I installed to software with the usb with s/n. I need to save the file at “plt” ? Can I just push a button for print to cnc? The computer must be connect to the plasma remote control? Thanx. ilan siener 2013/08/14

Reply： Hello, you can save the file as “plt” , pls tell me which version are you using, ucancam or ucannest, you can tell me your dongle SN. I will tell you how to set. ( 2013/08/14 )

Message： Hello! We bought your machine. Included with it was a program UcancamV9. We need her on the Russian language. We are waiting for the answer to art@mebelnsk.com Armebel 2013/08/02

Reply： Hello, I’m sorry, Ucancam don’t have Russian language now. ( 2013/08/02 )

Message： I have ucancam and ucannest both software when ucancam starts then ucannest dose not and vise a versa it shows an error failed to create empty document Gaurang 2013/08/02

Reply： Hello, you can’t run the two program at the same time in one computer. ( 2013/08/02 )

Message： Hello i have waveboard version of UcanCam v9 dongle i install 9.8 beta 2 version and install it on clean new operating system (W7). I start program but cant see any Pararmetric menus. Waveboard menu appears normally. Hmmm? Andrew 2013/08/01

Reply： Hello, the waveboard version of Ucancam dongle purchased previously, no parametric functions. ( 2013/08/01 )

Message： Hi, I have V9.4-110901 with Dongle and SN. Can Install de V9 pro to import 3D files??? luis 2013/07/31

Reply： Hello, pls tell me your dongle SN, if your ucancam is pro version, that can import 3D files. ( 2013/07/31 )

Message： Hallo.i will buy Ucancam V9 Waveboard Software (waveboard version)programm. How much price? How long to get in Urraine ? Vlad 2013/07/29

Reply： Hello, we will contact you by email. ( 2013/07/29 )

Message： Здравствуйте! Раньше у Вас можно было скачать ucancam v8.3*. Скажите где можно скачать данную версию? Как заказать у вас ключи для ucancam v9?Как произвести оплату? Хотим перейти на более новую версию. Максим 2013/07/24

Reply： Hello, can you speak in English, tks! ( 2013/07/24 )

Message： Hello,Regarding new version 9.8 Pro: Is IJK no longer supported? Which works properly in 9.7 but now makes bad gCode in 9.8. Can you please help? Also, is there an updated UCancam guide/UCancam Post Processor guide document with corrections or changes in v9.8? Thank you!! Haik 2013/07/24

Reply： Hello, Ucancam V9.8 have something wrong in windows7 and 8, it is no problem in XP. we will correct it asap. tks! ( 2013/07/24 )

Message： hi I use ucancam v8 Yesterday there was a thunderstorm and crashed computer. Once installed on a new computer ucancam v8 key validation, Programs in runs but no files are open. Reports not correct format. Perhaps the key is out of order? Please help. Igor 2013/07/22

Reply： Hello, pls tell me your ucancam version(help > about), send me two files you saved, we will check it for you. ( 2013/07/22 )

Message： I have found that I am not able to save any new post processor files. I sometimes get an “access denied” error message when I close the program. Martin 2013/07/22

Reply： Hello, I have seen it, we will correct it asap. ( 2013/07/22 )

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