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Message： I’m using Ucancam v9.7 on windows xp but it gives me “Failed to create empty Document”. i reinstalled the software a few times but still the same error. Claudiu 2016/08/08

Reply： your dongle is not matched with ucancam version. ( 2016/08/08 )

Message： I have problem in tool management, the tool list always keep disappear few days after I use it and when I open the tool management there is a pop up box which says “choose cylindrical tool” and all the tool list is gone after that I have tried to install the newer version of ucancam but it still has the same problem, when I tried to install the older version the tool list also isnt there Anton 2016/08/05

Reply： before install the new version of ucancam, pls uninstall the old version. ( 2016/08/05 )

Message： Using windows 7 and Ucancam 10.5 How to send program to DSP controller (rzthnc-043xsi-080708)? With XP and ucancam 8 I was using ZHBUSBConnect. Iv 2016/08/01

Reply： use nc file( g code) . ( 2016/08/01 )

Message： Hi, Now I installed Ucancam v10.5 as you advised me and I see that is working perfectly with my old dongle but the same issue remain: The output size (from NcStudio ver 5.5.60) is bigger than the normal size. When Idraw a box with 100 Dx and 100 Dy in Ucancam, I get a box with about 20 cm squared after cutting. And it become a problem as I cannot cut small letters (tool limitation) because every time I have to reduce the size from Ucancam in order to get the normal size. Please, help. Regards. Ir. Gautier Ir.Gautier 2016/08/01

Reply： pls uninstall ucancam, and reinstall again. ( 2016/08/01 )

Message： Hello, I experience this same Application Error in Ucancam v10.5-160727. This error began occurring in v10.5-160711. This crash is keeping me from getting work done. Can you please help? Repro steps: New File Create simple shape like Rectangle or Circle Create Profile Machining toolpath, “checkmark/tick” Plunge ADDING PLUNGE CAUSES CRASH REPRO WITHOUT PLUNGE AND NO CRASH WILL OCCUR Select the toolpath Click Toolpath Shaded Simulation or any feature that will render toolpath Crash occurrs! Windows Event Viewer > Windows Logs > Application: Faulting application name: UCanCam.exe, version: 10.5.0.1, time stamp: 0x579820d9 Faulting module name: igd10iumd32.dll, version: 10.18.10.4276, time stamp: 0x55d1ff95 Exception code: 0xc0000005 Fault offset: 0x0003994a Faulting process id: 0x12dc Faulting application start time: 0x01d1e92ec67f7820 Faulting application path: C:\Program Files (x86)\Ucancam Pro V10.5\UCanCam.exe Faulting module path: C:\WINDOWS\system32\igd10iumd32.dll Report Id: 01e52ebf-9b7e-462f-b160-5b025509315a Faulting package full name: Faulting package-relative application ID: Haik 2016/08/01

Reply： Hi, it is related with your video card. suggest you replace it with a new one.. ( 2016/08/01 )

Message： Hi, Thank you for your reply for my last request. You advised me to use Ucancam v10 insteed of v9. Now my question is: will v9 dongle work with Ucancam v10? Regards! Ir.Gautier 2016/07/29

Reply： yes ( 2016/07/29 )

Message： We recently installed ucancam v10 on Windows 10 x64. We cannot get the text tool to work. It doesn’t see any fonts Dan 2016/07/26

Reply： pls uninstall, and reinstall again. ( 2016/07/26 )

Message： Hello Tech, Can you please send me the latest Ucancam Post Processor Guide? Thanks! Haik 2016/07/23

Reply： pls check http://www.ucancam.com/poste.asp ( 2016/07/23 )

Message： I am having trouble importing DXF files created in Adobe Illustrator for MAC. I have not had this problem in the past. I am using v10.5. josh 2016/07/21

Reply： what is the problem about dxf, you cam send your dxf file to tech@ucancam.com ( 2016/07/21 )

Message： I want to make perforated panel 1,2 x 2,4 m by using ucancam, the diameter of the round shape is 10 mm and spacing to end of each round is 5 mm. but whenever I do the profile machining, the program always freezes and not responding, my computer is intel i7 with 3 GB memory, please fix this problem Anton 2016/07/21

Reply： pls uninstall ucancam. and reinstall again ( 2016/07/21 )

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