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Message： dear sir i already bought a cnc router and they send me a ucancam v9 and they told me that i can work 3d in that software. but i try it and i didn’t lake it if u please tell me the solution for that thanks for ur replay my SN : M1008033 ELIAS KANAAN 2010/11/12

Reply： Hello, Please tell me what effect the products you want to do，your software is Ucancam V9 3D Engraving software, The features as website shown: http://www.ucancam.com/3dengraving.asp ( 2010/11/12 )

Message： I have installed Ucancam V8 on Windows XP in Virtual Machine of Windows 7 ultimate (the Xp mode) and verified that Jongle is ok: WinDrive and Dongle Key are working .Still I have problem to open Ucancam with message “dongle not found”.I have tried to re-install the program, uninstalling it and re-attaching dongle . Is it an english version for Cnc Router, also other software for Laser cutter is impossible to use because that “cannot copy files” ; someone has writted that it could be an incompatibility with antivirus softwares,could You help me ? Fabrizio 2010/11/10

Reply： Hello! UcancamV8 software can’t run on Windows XP in Virtual Machine of Windows 7 or vista/win7.pls run ucancamv8 in win2000 or winXP. but the new version of ucancam v9 can run 2000,XP,vista and win7. we have ucannest version for Laser cutter，and it is not limited by Antivirus software. ( 2010/11/10 )

Message： PLS I HAVE NOW A V8 MY PROBLEME THAT WHEN I SEND OBJECTS SIZES OF THE OBJECTS IMPORTED 100mm*100mm IWELL TAKE ANATHER SIZE IN PRINTER = 135.3mm*135.3mm ASSIM 2010/10/29

Reply： hello, What’s format you imported the file? or you can change a format, such as dxf/eps/plt. pls send the file to me, we will check, my email:tech@ucancam.com ( 2010/10/29 )

Message： HELLO. FIRST THANKS FOR YOUR COOPERATION，PLS IWANT TO KNOW HOW CAN I USE ARABIC FONTS FOR V9, V8 CAN YOU HELP PLS，WITH OUR RESPECTS STOP GRAVURE 2010/10/18

Reply： Hello, Install Arabic input method, select the Arabic font, enter text, pls try! ( 2010/10/18 )

Message： Hi, I use ucancam V8. Now I have windows 7 installed, and my dog key is not visible (one of dlls is dedicated for win xp or earlier. What can I doing? Marcin 2010/10/13

Reply： hello, ucancam can’t run in windows7, the new version of ucancam V9 can support win7, as V9 has been greatly updated and the original V8 dongle is not adaptable to V9 . If you hope to update your software to V9, you can contact me by email tech@ucancam.com. Thank you! ( 2010/10/13 )

Message： PLS I HAVE NOW A V9 MY PROBLEME THAT WHEN I IMPORT THE FILE FROM COREL DRAW -PLT- IT CHANGE THE SIZES OF THE OBJECTS IMPORTED IS THERE ANY SPECIAL FORM INVARIABLE FOR UCANCAM MORE INFOS IF WE HA DESIGN ANY FORM IN COREL DRAW AS 20/10mm WHEN WE IMPRTE IT IN UCANCAM BECAME MOR OR LESS THANK YOU FOR YOUR COOPERATION DRISS 2010/10/11

Reply： hello, I have test the plt or eps format, design in coreldraw12, then import them in ucancam V9, the size is correct，Does not change the size，Please try again. ( 2010/10/11 )

Message： hello dear. i have ucancam n use it more for machining wave board now i wanna use it for image striping may u guide me plz about detail n which kind of toolcut i should use. thanks in advance. roohi 2010/10/09

Reply： hello, you can use Image Dot Machining or Image Relief Machining for Image engraving. use Ball Nose tool or Conical tool, Please refer to the manual. ( 2010/10/09 )

Message： Hi,I have bought a Microtec Banner Printer and UCANCAM V8 from a UK seller. When I try to install the software it cannot read the Dat file, it says cannot read, followed by a lot of strange symbols DAT. I have the Dog Key number TF-7-1367. I think that the dat file may be chinese version as product manual is all chinese. The dealer is unable to assist as he is simply an importer. Is there an English dat file that I can download to install software,or an alternative programme available?.thanks,Matt Matt Brown 2010/10/08

Reply： hello Matt, I have sent the english installation file to your mailbox, please check. ( 2010/10/08 )

Message： In V9 Pro how do I output Toolpath with Arc (I J K) gCode? On Wave Board with Straight Wave I still get gCode not using Arc (I J K). Thanks! Haik 2010/09/30

Reply： hello, pls set the Arc gcode in the post set, Please refer to manual in the last chapter (Appendix->6.arc command). ( 2010/09/30 )

Message： Hi, I got a CNC machine that brings your software Ucancam V8, but i can not use it because when I run it displays the following error: Failed to create empty document.I tried to install it on three different computers, all with windows XP without any anti-virus installed.Please I need help pls reply as soon as Ayub 2010/09/28

Reply： Hello! I have already sent the solution to your mailbox, pls check. ( 2010/09/28 )

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