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Message： Hello,Regarding new version 9.8 Pro: Is IJK no longer supported? Which works properly in 9.7 but now makes bad gCode in 9.8. Can you please help? Also, is there an updated UCancam guide/UCancam Post Processor guide document with corrections or changes in v9.8? Thank you!! Haik 2013/07/24

Reply： Hello, Ucancam V9.8 have something wrong in windows7 and 8, it is no problem in XP. we will correct it asap. tks! ( 2013/07/24 )

Message： hi I use ucancam v8 Yesterday there was a thunderstorm and crashed computer. Once installed on a new computer ucancam v8 key validation, Programs in runs but no files are open. Reports not correct format. Perhaps the key is out of order? Please help. Igor 2013/07/22

Reply： Hello, pls tell me your ucancam version(help > about), send me two files you saved, we will check it for you. ( 2013/07/22 )

Message： I have found that I am not able to save any new post processor files. I sometimes get an “access denied” error message when I close the program. Martin 2013/07/22

Reply： Hello, I have seen it, we will correct it asap. ( 2013/07/22 )

Message： I would just like to say thank you for releasing Ucancam V9.8. It seems to be working very well for me – you have made some very nice improvements and removed many bugs too. Martin 2013/07/22

Reply： Thanks for your support, we will continue our efforts. ( 2013/07/22 )

Message： i cannot find the wave board in ucan cam….please tell me where it is in the menubar vinod 2013/07/22

Reply： Hello, pls tell me your dongle SN, maybe your ucancam is standard version, the standard version doesn’t include the wave board. ( 2013/07/22 )

Message： I have ucancam v9 when i use the toolpath in my machine it cuts in wrong direction and makes loop this is basically because my drawing imported from corel has a small loop which cannot be detected by normal vision so how can I identify the loop or overlay in my drawing in ucancam Gaurang 2013/07/16

Reply： Hello, pls select your drawing, click “Modify > Delete Overlay Loop”, then generate the toolpath. ( 2013/07/16 )

Message： Is there a way to have the machine pause automatically between cuts when doing multi-layer cuts or when a different profile is set to allow for changing the cutting bit? David 2013/07/15

Reply： Hello, Ucancam can have the machine pause automatically when changing tools. can’t set as you said. ( 2013/07/15 )

Message： I recently posted the problem with the auto nesting but was able to resolve the problem by downloading and running the program from your website. The auto nesting feature now works fine. There must have been an issue with the program on my CD. Thank you for your quick response. The Ucancam program has been excellent and am very happy with its abilities and ease of use. David 2013/07/15

Reply： Thanks for your support, have any questions, please contact us. ( 2013/07/15 )

Message： I have ucancam V9 for engraving software and am having problems with the auto nesting feature. I follow all the steps but once I hit “ok” in the auto nest dialog box I get a very quick window that flashes on my screen then disappears, but no auto nesting is performed. Thank you for your assistance. David 2013/07/12

Reply： Hello, pls tell me only in this time, or all of the nesting？Pls send the file to tech@ucancam.com, we will check it for you. ( 2013/07/12 )

Message： Hello, I have to use Ucancam V8 for many years, and suddenly stopped running correctly, sometimes just do not want to create new documents, sometimes when I manage to start a new document and try to load some files previously created unexpectedly closes. that could be the problem? Greetings. Lorenzo 2013/07/09

Reply： Hello, pls reinstall the program and try, or tell me your dongle SN. ( 2013/07/09 )

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