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Message： best days of my trouble when cutting round letters (d h g op ….) What could be the reason for this is cutting cutting standing at every point I’d appreciate if you can help me …. ahmet 2013/11/05

Reply： Hello, I don’t know what you mean, can you describe it specifically？you can send your problem to email tech@ucancam.com ( 2013/11/05 )

Message： I bought a Router & I received a dongle with it, but no software. How can I determine which version of UcanCam my dongle is for? When it is plugged into my machine it just says Rainbow China Co. Ltd. UMI V3 Regards Glenn Glenn 2013/10/28

Reply： Hello, pls tell me your dongle SN. ( 2013/10/28 )

Message： I have a half rectangle and i want to create a ramp using rectangle. who it’s possible in ucancam. pls help me. Sahil 2013/10/28

Reply： Hello, you can creat the area clearance toolpath, then use toolpath transform to rotate the area clearance for your ramp. ( 2013/10/28 )

Message： Hi.I am having a problem with my ucancam software. When I cut curves/arcs it sometime draws them in the wrong direction (the start and ends points are the same but the cruve is inverted). Some curves are fine, some inverted.Thanks James 2013/10/25

Reply： Hello, pls send me a file about your problem, my Email is tech@ucancam.com ( 2013/10/25 )

Message： I’m sorry I can not find the stat Toolpaht the menu, I can explain more in detail how to see the time in minutes that will last the work process please? thanks Ivan Alvarez 2013/10/18

Reply： Hello, select the toolpath, then click Toolpath->Toolpath Stat., you can see total time in Design Central. ( 2013/10/18 )

Message： Ucancam Pro can import the Iges, Stl and Obj format files. I do not understand this answer, you can be more specific please. Thank you. Anonymous 2013/10/17

Reply： Hello, the Iges( *.igs ) ,Wavefront( *.obj ), Stereo Lithography ( *.stl ) are 3D modeling files. Ucancam Pro can support the files import. ( 2013/10/17 )

Message： How I can know the actual time of the cutting process before starting it? I have the basic V9 Ucancam. Ivan Alvarez 2013/10/16

Reply： Hello，Toolpath Stat. can show you the toolpath cutting time. pls select the toolpath, click Toolpath > Toolpath Stat. in the menu bar. ( 2013/10/16 )

Message： to install the Ucancam Pro, should I uninstall the one I have now which is the basic? Ivan Alvarez 2013/10/16

Reply： Hello，you don’t need uninstall it, but you can’t cover the installation! ( 2013/10/16 )

Message： When modeling any shape in 3D on any 3D modeling program, I can export it to UCAN cam Pro for machining? Ivan Alvarez 2013/10/16

Reply： Hello, Ucancam Pro can import the Iges, Stl and Obj format files. ( 2013/10/16 )

Message： hello,when i try to install dogkey this error shown to me : “c:\windows\system32\ole2.dll is either not designed to run on windows or it contains an error.” I used windows 7 for 64 bit and 32 bit but in both the above error shown to me. what i have to do? can you send the dogkey driver for me? my dogkey serial is: WM-9060407 mohammad 2013/10/14

Reply： Hello, you ucancam is v8, can’t run in windows 7, pls run in windows 2000 or windows XP. ( 2013/10/14 )

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