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Message： Our laser machine is a stand alone. Where have to save the files onto a USB drive and then transfer to the machine. Where is the post processor located? Universal Stone Inc 2015/04/29

Reply： “path output” ( 2015/04/29 )

Message： I create a file download it into the laser machine click start the machine starts to run but nothing is appearing on the granite piece. What should I do? Universal Stone Inc 2015/04/28

Reply： pls send me your file to tech@ucancam.com so that we can check. ( 2015/04/28 )

Message： Hi i have ucancamv8. I upgrade my pc to win7. Then i have a problem. I can’t install the program to my pc. Because the program doesn’t support the win7. What can i do? Help me please… alicoban 2015/04/28

Reply： Hi Ucancam V8 was borned before Win 7, it can not run on win 7. ucancam V10 can run on win 7. ( 2015/04/28 )

Message： Hi I am currently using ucancam. I need the facility to nest multiple parts on multiple sheets is ucannest capable of doing this or will it only nest on single sheets? Martin 2015/04/27

Reply： yes, you can. when nesting, select the different sheet. the parts will be nested the different sheet. ( 2015/04/27 )

Message： What are the setting for engraving on granite with the laser machine. Universal Stone Inc 2015/04/10

Reply： the setting is in the post processor. ( 2015/04/10 )

Message： sono 5 anni che uso il vostro programma V8 diciamo non ho mai avuto grossi problemi tranne in questo periodo : il mio problema 猫 il seguente dovrei fare una mezza sfera con la parte superiore piatta con un bordo alto 1×1 cm. Di diametro 20 con al centro un foro diametro 10 ( portafiori per lapide cimiteriale) ho visto dal vostro tutorial la voce: Surface ma nel mio programma non c猫 come mai?E un problema di del programma V8 oppure non 猫 installato? se qualcuno pu貌 aiutarmi sarei grato marco 2015/03/31

Reply： Hi, only Ucancam Pro version support surface toolpath creation. ( 2015/03/31 )

Message： how to open dwg file in Ucam rafi 2015/03/30

Reply： Ucancam can not open dwg file , but can open dxf file. ( 2015/03/30 )

Message： Hi I recently purchased a cnc router with the Ucancam v10 software. I am having trouble working out how to import a photo or image and set tool paths. I have checked out your tutorial but still get do it. Any help would be super. Thank you Danielle 2015/03/30

Reply： in Menu “File’–>”Import”, select image format to import your photo file, then “Toolpath”–>”Image machining” to create the toolpath for your photo. ( 2015/03/30 )

Message： I have recently purchased a new CNC Router that came with ucancam 9.0, I was wondering if I can download 10.2 and use the same dongle with my current software? Is there a cost to download the updated version of 10.2? Thanks, Ken Ken 2015/03/12

Reply： you can use v10.2 with v9 dongle. ( 2015/03/12 )

Message： Hi, we lost our dongle. is there a possibility to download the necessary software to be able to work on the program or do we need to purchase a new dongle? Carly 2015/03/02

Reply： Hi, ucancam can not run without dongle.you need buy a new one. ( 2015/03/02 )

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