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  1. Message： Dear Sir/Madam My dogkeyinstall driver get error so I can not connect dogkey to run Ucancam 9.0, could you please send me Diver Many thanks and Best Regrds CHIN CHIN 2016/05/30
    1. Reply： when intall ucancam , don’t cancel the last step (for dongle driver ). ( 2016/05/30 )
  2. Message： Hi I have ucannest V10 and when I install it it works fine for a week then I get a cant find tool lib and it shuts down . then I have to uninstall it and reinstall it and it works for about a week and the same thing . what can I do to fix this. thanks Ray Ray 2016/05/30
    1. Reply： when reinstall , try to select a different folder. ( 2016/05/30 )
  3. Message： Hi , I have waveboard 10.5 when i install it on windows 10 64bit the tool library is missing !! . i try to re install but no use . is there a solution to this issue ? is your product compatible with windows 10? Abdullah Tahhan 2016/05/30
    1. Reply： pls uninstall ucancam, and reinstall again. ( 2016/05/30 )
  4. Message： Greetings, The Bitmap tracing does not work properly on version 10. I notified few month ago and the latest version again does not work properly the tracing is too course… |I have to use version 9 to create good tracing. please help. dOV 2016/05/30
    1. Reply： we have released ucancam V10.5-160527, which have strengthened the bitmap trace. ( 2016/05/30 )
  5. Message： Hi , I have waveboard 10.5 when i install it on windows 10 64bit the tool library is missing !! . i try to re install but no use . is there a solution to this issue ? is your product compatible with windows 10? Abdullah Tahhan 2016/05/27
    1. Reply： you need uninstall ucancam, then install again. ( 2016/05/27 )
  6. Message： Hi , I have waveboard version , when i install it on windows 10 64 bit all is ok but the default tool library is missing . i.e : there is no default tools Abdullah Tahhan 2016/05/25
    1. Reply： pls unintall ucancam, and reinstall again. ( 2016/05/25 )
  7. Message： I have a UCANCAM VERSION 10.5. Previously I worked on a laptop with WIN7 system OK. But now I installed on a desktop PC with WinXP 32bit. After installation the program it gives a error. FAILED TO CREATE EMPTY DOCUMENT. My dongle SN M15-4-0191 How can I fix this. BYFAL 2016/05/23
    1. Reply： your dongle is not matched with ucancam version. ( 2016/05/23 )
  8. Message： I have a UCANCAM VERSION 9. We would like to have the waveboard option. Is there a way to just upgrade this function on version 9 or must I install the newer version completely? Our download is way to slow here and my internet crashes. So if I install the newer program it gives a error. FAILED TO CREATE EMPTY DOCUMENT. How can I fix this. Ronica WRight 2016/05/20
    1. Reply： you need a new dongle for ucancam wavebord version. ( 2016/05/20 )
  9. Message： When i cut a letter “o” or any round letter, it comes with small lines but not round … hows that happened and how can i fixed it please. fouina 2016/05/18
    1. Reply： pls send your ucc file to tech@ucancam.com , so that we can check it. ( 2016/05/18 )
  10. Message： Why icons in the program 10.5 pro do not work properly. For example, icon “expand” in the 10.5 acts as a “group (Ctrl + g)”. esperad 2016/05/18
    1. Reply： Thanks for your bug report; we have fixed it ,pls download Version 10.5-060518 ( 2016/05/18 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
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Email：sales@ucancam.com

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