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Message： if i uninstalall v10.5 160425 version before install 160727 how will it get “tool library file” because all file will be deleted. when we install new version as update ( i mean not uninstall old version) sone problems could occure. finally you mean that after 160727 version users can save “tool library file”. true? Engin Biçer 2016/10/17

Reply： yes, after 160727 version users can save “tool library file. you can also “open app data folder” in ucancam “help”menu, search file “ToolLib_en.db”, it is the tool library file. ( 2016/10/17 )

Message： hi dear concerned does it possible to set “save” as a “tool library file” in “tool management window” for getting later 🙂 i have v10.5-160425 but “tool library” file doesnt work after next installating good works Engin Biçer 2016/10/13

Reply： you can download V10.5-160727 which can keep the older tool library. ( 2016/10/13 )

Message： Hi. What is the name and where is the file/folder that contain info about tools (tool library). Everytime a install the program need to input manually the tools that i use… I have Ucancam V 9.2-101012 and i use windows 10 x64. Thank you. MihaiS 2016/10/06

Reply： you can install v10.5 which can keep the tool library. ( 2016/10/06 )

Message： Could you please describe some reasons why a .dxf file exported from AutoCAD will not open in v10? I’ve tried exporting several .dxf versions of simple outline shapes and none will import to Ucannest. Joe 2016/09/30

Reply： All is imported into ucannest, but you need to know what the layer is . ( 2016/09/30 )

Message： Hi, I’m using V9.3 Engraving Software Ucancam (standard version). My dongle does not work. (USB device not recognized error). I prove it on several pc. I think it is broken. How can I get a new one? My dongle SN: M1009050 Hugo 2016/09/26

Reply： pls be sure weather you have installed the driver of dongle. ( 2016/09/26 )

Message： Hi, my dongle USB not working , system not able to found, ???? Please I need the salotion Sohail raza 2016/09/20

Reply： pls uninstall ucancam, and reinstall again(don’t cancel the last step) ( 2016/09/20 )

Message： after nesting ,can we get any report about parts used,there position,angle..? katz yaakov 2016/09/20

Reply： what information would you like to get? ( 2016/09/20 )

Message： Hi, I’m a new user and have a CNC machine that uses a PC with Mach3 as the controller. Do you have a Mach3 postprocesor file available? MIke 2016/09/18

Reply： Hi, you can use “Geneneral CNC” in ucancam as post processor. if it can not work, pls send a sample g code of mach3, we will make processor for you. ( 2016/09/18 )

Message： We just purchased the CNC router table model WR-510V-ATC. The machine came with ucancam software, can you tell me if this machine and software are capable of making cabinet doors and if so where can I learn? Tricia 2016/09/02

Reply： yes, you can learn with Demo CD in thpackage or with web http://www.ucancam.com/training.asp ( 2016/09/02 )

Message： if the installation CD is damaged , whether it can be replaced by using software downloaded ? what version of software whether it can use the existing dongle dani sukma dk 2016/08/31

Reply： yes, you can also download software form our web. ( 2016/08/31 )

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