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  1. Message： Hi there, With regard to rotary axis video on your site, it shows rotary axis when you go into Toolpath(N), but when I go into the version 10.6 that I just bought, it is not showing. Can you show me were it is? Thomas 2017/03/09
    1. Reply： it is included in ucancam pro + Rotary axis version. ( 2017/03/09 )
  2. Message： why does this happen? Please help. “1607:Unable to install InstallShield Scripting Runtime” I can’t use my programme and work. ThankYou. Fanlee fanlee 2017/03/09
    1. Reply： this message is not from ucancam. pls check your windows system. ( 2017/03/09 )
  3. Message： I’ve got two problems. 1-st. I can’t export files as DXF, EPS, PLT. After pressing save file nothing is created. 2-nd. I can’t rotate objects using CTRL key because then program crashes and must be restarted. Software: V10.1-141117 System: Windows 7 Ultimate 64bit Dongle SN: M15-3-0548 Please answer me. Thank you. Best Regards, Kamil Radzik Kamil 2017/03/09
    1. Reply： pls uninstall adn reinstall again, youcan also download the newest version v10.6 to try. ( 2017/03/09 )
  4. Message： Hello, what is the format for the file to the machine? I am using uCanNest lastest version. Is it a G-Code format just like uCanCam? Inevitable 2017/03/09
    1. Reply： yes, it is G-Code like ucancam. ( 2017/03/09 )
  5. Message： what is the difference between download 1 and downlaod 2 – pro do i need to download both? Thanks Rob 2017/03/09
    1. Reply： just the server address is different. ( 2017/03/09 )
  6. Message： I’m watching the tutorials and it shows something that my software doesn’t show. My top toolbar that shows “file, edit, view, draw and etc ” doesn’t show parametric. According to the tutorial it is something that could be very helpful. The software is Ucannest V9. When watching the tutorial everything on the screen looks exactly the same except there is no parametric on my screen. Thank you for your time UCANNEST V9 2017/03/07
    1. Reply： you can download the new version, and try again. ( 2017/03/07 )
  7. Message： Hello, We are attempting to load Ucancam software on a newer laptop with Windows 8. After a successful installation, the dongle is inserted and the correct notifications of a successful dongle installation are given. When trying to open the Ucancam software by the desktop icon either one of two things occur: It either gives an error message saying “Empty file” or nothing happens at all. You see the swirling circle as if the computer is thinking but the software will not open. I will add, this is a government laptop with certain firewalls onboard. What is my next move? Mike 2017/03/03
    1. Reply： Hi, an error message saying “Empty file”, that mean your dongle is not matched with ucancam version. ( 2017/03/03 )
  8. Message： hello I dont understand from the tutorials if your software can operate with automatic toolchanger. thankyou ALBERTO RIGGIO 2017/03/03
    1. Reply： yes, ucancam can operate with automatic toolchanger. ( 2017/03/03 )
  9. Message： Hi there, Does you software have wrapping to form a ring? Thomas 2017/02/27
    1. Reply： yes, when ouput the toolpath, pls select Rotary axis as post processor. ( 2017/02/27 )
  10. Message： Can I make changes to postprocesor that will change G00 to G01 in line going out from material to safe Z ?? We have “FIRST_ G00_MOVE_DEF” there is some variable to change last move to safe Z ?? Thanks. Mateusz 2017/02/22
    1. Reply： No you can not do this. “last move to safe Z” is not suitble for “FIRST_G00_MOVE_DEF”. ( 2017/02/22 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
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Email：sales@ucancam.com

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