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Message： Hi we have V10.6 & I am having real trouble exporting anything from Ucancam. I Select what I want to export & go ‘File/Export/ then save & nothing happens. The file is not created. Ive tried creating a new document, closin gthe program & restarting but nothing works?. Do you have a solution? thanks G Gerrard 2017/09/01

Reply： pls check the right of folder for your windows, make sure you can save file in this folder ( 2017/09/01 )

Message： Hi, Whenever I import a file to work with, and tried turning it into 3ds the image disappears. What must I do to correct that? Even if I tries to follow the demo in creating something and changing to 3ds, it disappears. Gary Smith 2017/08/31

Reply： what is the “3ds”? ( 2017/08/31 )

Message： What is Ucancam v10 dongle price. H.42.pekolgun@gmail.com. HAMZA 2017/08/23

Reply： pls check http://www.ucancam.com/purchasing.asp ( 2017/08/23 )

Message： Installed Ucancam Pro Version V10.7-170809 and it finds dongle but displays “failed to create empty document” My OS is Windows 10 Pro version 1703, OS Build 15063.540 Thank You! Haik 2017/08/17

Reply： ucancam V10.7 can not support v9 dongle. ( 2017/08/17 )

Message： Is there a manual available for the Pro version 9 or 10? Melissa 2017/07/26

Reply： yes, it is in help of ucancam. ( 2017/07/26 )

Message： HELLO, I PURCHASED A SECOND AND THIRD COPY OF UCANNEST V10.4-160114. WHEN I GO TO AUTO PATH IT GIVES ME AN ERROR CODE AND CLOSES THE PROGRAM. THE ERROR CODE IS “Can’t find the toolLib_en.db!”. What do I need to do ? MY ORIGIANL COPY HAS WORKED GREAT SINCE DAY ONE ? JOHN 2017/07/26

Reply： you need uninstall all version of ucannest, and install again. ( 2017/07/26 )

Message： Hi there, My dongle just stop working and I tried to reinstall it and it is still giving me the same error messages, Error message is (Unable to Launch G/ program files\emvsmarthcardreader\smartcard.exe) do let me know how to fix this issues? Thomas 2017/07/17

Reply： this message was not from ucancam.pls uninstall ucancam and reinstall again. ( 2017/07/17 )

Message： I cannot import a dxf. file even though I have made sure the other program is closed and looked at other layers. Owen Carpenter 2017/07/14

Reply： pls send your dxf file to tech@ucancam.com ( 2017/07/14 )

Message： I can not open DXF files with ucancam V9. How do I do it? Ivan Alvarez 2017/07/05

Reply： when inport dxf, you need cloase autocad. and after importing , the drawing is maybe the other layer. pls check all the layer. ( 2017/07/05 )

Message： I Just purchased the Ucancam V10 software to work my 4th axis. Could I get some tutorials on how to create, wrap and choosing the right bits for my designs? I am interested in making cylinders and rotary wraping . Thank you Gary Smith 2017/07/05

Reply： Hi plsc check http://www.ucancam.com/RotaryAxisEng.asp ( 2017/07/05 )

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