Message： Whenever I import a file to work with, and click on the 3D icon to view it, the image disappears. What must I do to correct that? Even if I tries to follow the demo in creating something and changing to 3D, it disappears. There is 2D and 3D so I am talking about the icon that is used to show them. Gary Smith 2017/09/07

Message： has anyone else came across the problem of when you copy and paste there is a distortion in the cut line around 3 mm tailing inward at one side stephen 2017/09/01

Message： Hi, Whenever I import a file to work with, and tried turning it into 3ds the image disappears. What must I do to correct that? Even if I tries to follow the demo in creating something and changing to 3ds, it disappears. Gary Smith 2017/08/31

Message： Installed Ucancam Pro Version V10.7-170809 and it finds dongle but displays “failed to create empty document” My OS is Windows 10 Pro version 1703, OS Build 15063.540 Thank You! Haik 2017/08/17

Message： HELLO, I PURCHASED A SECOND AND THIRD COPY OF UCANNEST V10.4-160114. WHEN I GO TO AUTO PATH IT GIVES ME AN ERROR CODE AND CLOSES THE PROGRAM. THE ERROR CODE IS “Can’t find the toolLib_en.db!”. What do I need to do ? MY ORIGIANL COPY HAS WORKED GREAT SINCE DAY ONE ? JOHN 2017/07/26