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Message： Hi. i’m having some problem with selecting my bits. I don’t understand the size that is stated in the tool directory. I purchased bits on amazon and the sizes that I purchased are different from yours. I am use to 1/8″ ball nose cutter, 1/4″ end mill and 1/2″ etc. Please help me understand the ones in the Ucancam V10 tool directory. Eg. D6.0 H12 ball nose cutter. Can I get this in inches? Or how can I change the tool Directory to inches? Thanks. Gary 2017/11/07

Reply： you can change the system unit to inch. then open the tool libray, at this time the size if bits is in inch. ( 2017/11/07 )

Message： Hello, I’ve installed UCanCam v10 when i trying to open the program i got this error message. (Field to create empty document). Note: i have uCancam v9 working nice without any problems, but when i close v9 and open v10 i got that error message. Please help Hali 2017/11/07

Reply： ucancam V10.7 can not run on V9 dongle. ( 2017/11/07 )

Message： Hi. I’m interested in your software. What is the cost for Ucancam Rotary = Ucancam Pro + Rotary Axis.. Thanks Blossom 2017/11/02

Reply： pls check http://www.ucancam.com/purchasing.asp ( 2017/11/02 )

Message： Just need some assistance here. I am using the Ucancam V10 and trying to make a rotary axis. how do I change the axis to A axis which is my 4th axis. I notice the simulation cutting goes across the table instead of down the table what should i do? Gary 2017/11/01

Reply： hi you can check the video http://www.ucancam.com/RotaryAxisEng.asp 1: align the 3d model with a axis. 2. create the rotary toolpath. 3. output the toolpath with the post processor”roraty A axis” ( 2017/11/01 )

Message： I have Ucancam V9.7 My dongle broke. What can I do to get a new 1 or work with out 1. Bradley 2017/11/01

Reply： hi， you can buy from http://www.ucancam.com/purchasing.asp ( 2017/11/01 )

Message： When we have drawn a item in vcarve pro then imported as dfx file then opened it in ucannest like a exhaust flange inside hole outside hole and three smaller hole we do auto path then path sequence if we start on the inside holes first it always cuts across the work to reach the inner holes .so we have to cut the outside first then it will cut all inside holes find but on small items it is not good can we over come this . many thanks Adrian adrian 2017/10/19

Reply： pls disable “short moving to cut” or decrease the short distance. when create the auto path. ( 2017/10/19 )

Message： Hello, I have a problem, after I finish the nc file and want to start the cnc engraving, the machine starts 1 cm off than the origin I set. Please tell me what I’m doing wrong, thank you! Catalina 2017/10/17

Reply： pls check the origin point you output the toolpath. ( 2017/10/17 )

Message： Hi, please can you tell me how to draw and add a tool path for a dog-bone / T-bone joint such as is these images: http://discourse.fablabelpaso.org/t/basics-of-cnc-joinery/18 Thank you. Alex Hutchings 2017/10/09

Reply： profile machining. ( 2017/10/09 )

Message： i installed 10.7 “failed to create empty document” what is this? Anonymous 2017/10/08

Reply： V9 dongle can nor support V10.7. ( 2017/10/08 )

Message： Hello. I have an old version of Ucancam that works on Windows XP, on the PC where the router software is located. If I upgrade Ucancam to the current version, can I install it also on my old XP? Can I use the program simultaneously on two computers, one XP and one with Windows 7 or higher? Can I open the same file on both operating systems? Rodrigo 2017/09/29

Reply： if your old version of Ucancam is V10. that is no problem. ( 2017/09/29 )

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