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Message： When I group multiple vectors into ucancam v11, it’s broken in version 8, this problem could not resolve this problem. Thank you In ver 11.3-190429 Text broken There was no problem with version 8, please fix the software problem I can send video to what address Morteza 2019/06/03

Reply： Hi we can not understand your question. pls send more detail infomation to tech@ucancam.com ( 2019/06/03 )

Message： Hello When I group multiple vectors into ucancam v11, it’s broken in version 8, this problem could not resolve this problem. Thank you. Morteza 2019/05/23

Reply： Hi ucancam have upgarded to V11, you can try with V11 ( 2019/05/23 )

Message： I have installed uncancam pro on a new laptop running windows 10. On opening i get the message ‘specified module not found’ Also, all my tool paths are 2 mm lower on the Z axis when they are output to an NC file. Example: I want to engrave a line 1mm deep, the toolpath is output as Z-3.000 where it should be Z-1.000 Nathan Moore 2019/05/20

Reply： the z value of toolpath is related with the output origin point of toolpath. ( 2019/05/20 )

Message： Image is done on ucancam program and when transferred to hand held programmer for pt22 and starts to cut, it MOVES about 3 to 5 inches away from where i set it to make the cut and it cuts there instead. How do i fix this? Thankyou for your time! Nick 2019/05/14

Reply： pls send ucc file to tech@ucancam.com so that we make sure what you mean ( 2019/05/14 )

Message： We are upgrading from windows 7 to windows 10. will UcannestV10 work with Windows 10? Joseph L 2019/05/07

Reply： yes, ucannest can work on win7/10. ( 2019/05/07 )

Message： Hi, I saved EPS file on Illustrator.. CC 2018 Illustrator. And i cant import it to UcanCam Software. Only if i save is as CS4 Eps File.. Is there any way to import normal file. Im sick of save in CS4 eps.. Also it comes some extra shapes when i import it. Aaron 2019/04/29

Reply： ucancam just support CS4 Eps file, you can also save as dxf file in Illustrator. and import dxf file into ucancam. ( 2019/04/29 )

Message： hi, Iam using U cancam V9.7 vesrion. There is small problem iam facing. when i would like to draw a line from end point, mid point it is not selecting on exact point from where i would like to draw a line. Even though i take my mouse curser to exact location where i need to select it is starting slightly nearer but not exactly. can u solve this issue please. murali 2019/04/29

Reply： you can open snap feature when draw line. ( 2019/04/29 )

Message： how can i connect ucancam and operate cnc with computer without using usb IMRAAN 2019/04/23

Reply： you can send nc file to cnc if your cnc is connected with yout computer . ( 2019/04/23 )

Message： In version Ucancam Pro 10.6 is it possible to move 1 of many Bridges? MaxPerf CNC 2019/04/17

Reply： you can move Bridges in V11. ( 2019/04/17 )

Message： Ucancam v9 not opening up, phoned technician. Advise my system is old, changed computer system, currenty working on windows 8, but ucancam error msg.”side by side configuration” Trudy 2019/04/15

Reply： Ucancam v9 can work on win 8 . your message “side by side configuration”was not from ucancam. ( 2019/04/15 )

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