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Message： I need an answer as soon as possible. I’ve contacted yesterday and have tried to call for months. I need to know what windows i need for the V11. or figure out why its not opening up when my v10 worked on my computer. britni knihgten 2019/08/29

Reply： pls send the prompt message to tech@ucacnam.com when you run ucancam. ( 2019/08/29 )

Message： i had the v10 on my computer and it worked fine. i purchased the v11 . I have downloaded it and it says “its either not designed to work on windows or there’s an error. Why cant i get it to open up? britni 2019/08/28

Reply： maybe you run ucancam 64bit version on windows 32 system ( 2019/08/28 )

Message： Hello, I have received dongle with purchased cnc machine. What woud be the price and lead time to receive second dongle? Is it possible to ship the odngle by airfreight? I am using normal ucancam version. Best regards, Wojciech Jedrzejewski Wojciech 2019/08/27

Reply： hi you can order from http://www.ucancam.com/purchasing.asp ( 2019/08/27 )

Message： hi we have the UcancamV8 and we were working fine until our cpu crashed we replased it and try to re install the program but first it shows some dll. files missing and then it runs but is closing sudenly after a few seconds that we start working it crashes and close up with no error message. how can we fix it? thanks in advance J CARLOS DE LA CRUZ CORTES 2019/08/27

Reply： pls uninstall and reinstall again. ( 2019/08/27 )

Message： How can I add dog bones to my inside corners so that the cutter can create a square corner in stead of a round corner if I need to fit 2 pieces together like a finger joint? Thanks Ruan Vermeulen 2019/08/21

Reply： hi pls use “node edit” “Fillet” to create bone at the corner . ( 2019/08/21 )

Message： Hello, after udating to latest version of Ucancam Standard v 11.3 i found a problem. In menu there is no “scale object” functio availible, Best Regards Lucas LakeMaster 2019/08/20

Reply： this menu wased deleted in v11.3, now you can scale the object int the design central. you can input : dx * scale, or dy * scale. ( 2019/08/20 )

Message： Hi I hv purchase V10 pro Can I update it to the latest. And for the rotary is a module to add with the existing and how much it cost. Rgds Dilmohamud 2019/08/05

Reply： hi you can download ucancam pro v11 for upgarding. about the price of Rotary Axis Version , you can check http://www.ucancam.com/purchasing.asp ( 2019/08/05 )

Message： v11 Design Central panel is too small for Toolpath Output. It is very difficult to order and review toolpaths. Can you add button so toolpath listview can pop out or be resized by user please? v10 had a better and safer Toolpath experience. MaxPerf CNC 2019/07/31

Reply： what is your video reselution of pc. if too big, you can reduce it. ( 2019/07/31 )

Message： my files are not being saved as NC. and cannot be read by my pt22 plasma table nick 2019/06/25

Reply： you need create the path, then output the path as nc file. ( 2019/06/25 )

Message： Hi. Is there any option to make object combined from few difrent paths ex. area cleaning and profile manchining and then locate them on renament by using auto nesting? I,ve got problem with it because regenerating toolpath after grouping or nesting doesn’t work. On the other hands making again new toolpaths takes a lot of time. Patric Dulmanski 2019/06/19

Reply： Hi , we are not very clear what you mean, you can send a sample to tech@ucancam.com so that we understand . ( 2019/06/19 )

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