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Message： Hello! I use ucancam 9. Is it possible to set in the menu toolpath output – base of feature point – “Custom” instead of “Point A” by default? I constantly use it “custom. max 2019/10/08

Reply： Sorry！custom point. is a very special point. ucancam need user to set it definitly. ( 2019/10/08 )

Message： Buenas noches. SN:M12-4-0201 Where can I locate the dongle controller carlos franco 2019/09/23

Reply： dongle driver：after you installed ucancam. check the sub folder;”drv” ( 2019/09/23 )

Message： SN: M12-4-0201 Hi, I have UCANCAM V9 installed and it presents a problem when I try to open the program since I get the following message “THE DONGLE NOT FOUND” I need to know how to fix it, thanks carlos franco 2019/09/19

Reply： you need install the driver of dongle. ( 2019/09/19 )

Message： You can enter the dimensions of the circle with V10, but you cannot enter the dimensions of the circle with V11. hitoshi 2019/09/09

Reply： which command do you use? ( 2019/09/09 )

Message： Good morning I tried to install on my new pc win 10 64bit uncancam V11 but mine an error of incompatibility problem with windows appears Francesco 2019/09/05

Reply： what is the message from windows? ( 2019/09/05 )

Message： I need an answer as soon as possible. I’ve contacted yesterday and have tried to call for months. I need to know what windows i need for the V11. or figure out why its not opening up when my v10 worked on my computer. britni knihgten 2019/08/29

Reply： pls send the prompt message to tech@ucacnam.com when you run ucancam. ( 2019/08/29 )

Message： i had the v10 on my computer and it worked fine. i purchased the v11 . I have downloaded it and it says “its either not designed to work on windows or there’s an error. Why cant i get it to open up? britni 2019/08/28

Reply： maybe you run ucancam 64bit version on windows 32 system ( 2019/08/28 )

Message： Hello, I have received dongle with purchased cnc machine. What woud be the price and lead time to receive second dongle? Is it possible to ship the odngle by airfreight? I am using normal ucancam version. Best regards, Wojciech Jedrzejewski Wojciech 2019/08/27

Reply： hi you can order from http://www.ucancam.com/purchasing.asp ( 2019/08/27 )

Message： hi we have the UcancamV8 and we were working fine until our cpu crashed we replased it and try to re install the program but first it shows some dll. files missing and then it runs but is closing sudenly after a few seconds that we start working it crashes and close up with no error message. how can we fix it? thanks in advance J CARLOS DE LA CRUZ CORTES 2019/08/27

Reply： pls uninstall and reinstall again. ( 2019/08/27 )

Message： How can I add dog bones to my inside corners so that the cutter can create a square corner in stead of a round corner if I need to fit 2 pieces together like a finger joint? Thanks Ruan Vermeulen 2019/08/21

Reply： hi pls use “node edit” “Fillet” to create bone at the corner . ( 2019/08/21 )

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