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Message： Why does your software always say it can not find the dongle. I paid good money for the software and it does not work all the time. We can not work with software that is so unreliable. What can I do to fix it. My OS is Windows 10 Leslie 2019/10/30

Reply： pls check item “DVD/CD_ROM” in your “device manager” of PC. make sure you have “generic USB Key USB DEVICE” when your dongle plug on usb port. ( 2019/10/30 )

Message： Hi! Is it possible somehow to run Ucancam software offline? (without dongle key). It’s old and it keep unplugging all the time or extract information about dongle and run it from HDD? Sometimes when someone move it a bit accidentally i did not get the message from software that dongle key has been removed and when I save file without dongle plugged in, my machine just freaking out ! It’s dangerous, in that case software change G CODE and equal with machine failure and tool damage. Thanks for your reply. Krystian 2019/10/25

Reply： impossible! ( 2019/10/25 )

Message： I use ucancam v9. dongle USB is broken. (USB Broken into two pieces..) Is there a recovery method? yj 2019/10/25

Reply： sorry! no method ( 2019/10/25 )

Message： How do I open a .dxf in ucancam? It cant see the extension from the file open path and says unexpected format if I try open from the folder. Garth 2019/10/25

Reply： menu： file->import ( 2019/10/25 )

Message： will ucancam 11 work with windows 7? Andrzej 2019/10/17

Reply： Yes ( 2019/10/17 )

Message： recently i bought UCANCAM standard version V11. is it possible to make 3d models with this software or i need to upgrade for ucancam pro version. Raj 2019/10/14

Reply： you need th Pro version ( 2019/10/14 )

Message： Hello I have just purchased V11 of Ucancam and the “Select by type” function does not appear to do anything. I want a quick way to select specific diameter circles within the drawing so a tool path can be applied to them only and disregard other circles of a different diameter. At he moment, all I can do is select each one manually by holding down the shift key and dragging a box around a few of them at at time and avoiding other circles that are concentric to them. Is there a quicker way, I have looked through the help sections but the program is not doing what the help section explains. Kind Regards Michael Brumby M A Brumby 2019/10/14

Reply： set the radius in“Select by type” “Circle” ( 2019/10/14 )

Message： Hi, when I export Fusion360 sketches as dxf ucancam v11.3 crashes on importing it, what could possibly be a reason? Patryk 2019/10/11

Reply： pls send your dxf to tech@ucancam.com so that we check it. ( 2019/10/11 )

Message： hi. how can i use scale tool in v10.3???? yunguk 2019/10/08

Reply： you set scale in design central, “DX” “DY” .for examle. dx = 100， scale factor = 0.1, you can set “dx” as: 100*0.1 ( 2019/10/08 )

Message： Hello! I use ucancam 9. Is it possible to set in the menu toolpath output – base of feature point – “Custom” instead of “Point A” by default? I constantly use it “custom. max 2019/10/08

Reply： Sorry！custom point. is a very special point. ucancam need user to set it definitly. ( 2019/10/08 )

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