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  1. Message： I have a problem with importing files to Ucancan, the curves come out not smooth.It doesn’t matter if I use .ai,.plt with different parameters like resolution in CorelDraw. When i draw in the Ucancan the curves are smooth, so i think this is a problem with importing. ERKAN 2020/02/11
    1. Reply： Hi it is a problem in coreldraw. ( 2020/02/11 )
  2. Message： hello I have a problem with importing files to Ucancan, the curves come out not smooth.It doesn’t matter if I use .ai,.plt with different parameters like resolution in CorelDraw. When i draw in the Ucancan the curves are smooth, so i think this is a problem with importing. regards Jakub Jakub 2020/01/17
    1. Reply： Hi pls send your files to tech@ucancam.com so that we can check it. ( 2020/01/17 )
  3. Message： Hi there, After our holiday shut down period, Our CnC machine returns an “Arc too small, Calculation failed!” error when we send and .nc files to the cutter. What is causing this? Everett 2020/01/16
    1. Reply： Hi you can also use postprocessor”artisman2″ to output the toolpath which are all converted into lines. ( 2020/01/16 )
  4. Message： GOOD DAY I have a Baeligh CNC plasma table connected with your Ucannest software, but I have no idea how to transfer my parts with g-code into the table program. I can transfer files from Ucannest to my USB but once I insert the USB into table control board and locate the file, it reads (file does not exist) PLEASE HELP Marvin Carter 2020/01/15
    1. Reply： Hi you need create the path from curves, then oupt the path into nc file(G ocde), you can browse the demo videos on our tutorial web ( 2020/01/15 )
  5. Message： Good Day the ucancam program setup is correct in mm once cutting start it double the size of the pattern Please assist Rudi 2020/01/14
    1. Reply： pls uninstall ucancam， and reinstall. ( 2020/01/14 )
  6. Message： Hello, im having a message Dongle not found. (serial m13-4-0070) Can i instqll ucancam v11 with this dongle? and where i can find the link to dongle driver? Eric Tigre 2020/01/06
    1. Reply： Hi your dongle can not support ucancam V11 version. ( 2020/01/06 )
  7. Message： I have a machine with ucancam v9 I have the sn program key: pm13-1-xxxxx I need the maunal in pdf. they have the spanish version of the program hugo 2020/01/06
    1. Reply： hi， The maanual is in “help”. Press “F1” Key you will find it. ( 2020/01/06 )
  8. Message： Does macro cover models run Yusuf 2019/12/31
    1. Reply： python api support curve creation ( 2019/12/31 )
  9. Message： I’m trying to run ucancam V9.8 and my dongle SN: M14-2-0301. Every time I load the program, that showed “I get dongle NOT FOUND”, I use windows 7 professional (64BIT) IVAN 2019/12/03
    1. Reply： pls check you have installed the driver of dongle. or unstall ucancam, and reinstall again ( 2019/12/03 )
  10. Message： I’m trying to rum version 9.8 and my dongle SN:14-3-0281 every time I load the program I get dongle NOT FOUND does your software work? I’m running your software on Windows 10 and I have never been able to get it to work. Leslie 2019/11/25
    1. Reply： your dongle is for ucancam V11, it can not suport the old version V9. ( 2019/11/25 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

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Email：sales@ucancam.com

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