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  1. Message： Hi My programm worked very well. But today when I open my files I see black screen and tool path Please help Best regards Marcin 2020/04/16
  2. Message： My dongle is VM11-2-0#0199 and We are trying to reinstall the software version 11.4 but it keeps showing Ucancam failed to create empty document. is there something wrong? reinstalled dongle various times. Geoffrey Mizzi 2020/04/16
    1. Reply： Hi your dongle is for V9 version , it can not support V11. ( 2020/04/16 )
  3. Message： Hello, Using v11.4, having issues importing .dfx file. I select import, navigate to the file, V11.4 asked for units of measure, when I click ok, the whole program closes. I have un-installed the program and reinstalled it a few times, and have come up with the same issue. ken thornton 2020/03/05
    1. Reply： pls send your dxf to tech@ucancam.com so that we can check it. ( 2020/03/05 )
  4. Message： i have ucancam v10.5 which worked fine on windows 7 but after installing windows 7 ultimate x86 – 32 bit the smart ready driver refuses to be detected Dongle number SN : M16-4-0258 zouhair 2020/03/05
    1. Reply： pls check you have installed the driver of dongle. ( 2020/03/05 )
  5. Message： posso usar o dongle em duas maquinas atraves da rede, ou preciso de um dongle para cada equipamento? jobi 2020/03/05
    1. Reply： ucancam only use the dongle to create the nc code .it is not connected with engraving machine. ( 2020/03/05 )
  6. Message： My dongle is M12-1-0151 and We are trying to reinstall the software version 11.4 but it keeps showing Ucancam failed to create empty document. If we need to use version 9, where can we download it? Robel 2020/03/05
    1. Reply： ucancam V9 is too old , it is out of service. ( 2020/03/05 )
  7. Message： hello, i have issues importing dxf , jpg, png into my ucancam v11. dxf displays an error message my png document comes with a background and i cant edit. thanks kehinde daniel 2020/02/17
    1. Reply： pls send your dxf to tech@ucancam.com so that we can check it ( 2020/02/17 )
  8. Message： hey, i have a dongle but i have no cd. can i download Ucancam online? Mikkel Blaabjerg Enersen 2020/02/17
  9. Message： Hello, I’m working with Ucancam standart 11.4 and when I move drawing with already created path and then use option “Toolpath regenerate” to recreate paths to moved piece, Ucancam always place paths on the line, regardless they are created inside or outside a line. This is very unpleasant bug. Lubo 2020/02/11
    1. Reply： pls send your ucc file to tech@ucancam.com so that we can check it ( 2020/02/11 )
  10. Message： Hello, I’m using Ucancam 11.4 and find a bug. When move some curves that have toolpaths associated and then use function “toolpath regenerate”, toolpaths are always placed on curves, even they are created to be outside or inside a curve. Lubo 2020/02/11
    1. Reply： what type of toolpath? pls send you ucc file to tech@ucancam.com ( 2020/02/11 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

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