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  1. Message： Hello, I have problems with the key, it no longer recognizes it and the message “the dongle not found” appears, Can I do something with the serial number? or do I have to buy another key Eduardo 2020/12/09
    1. Reply： pls make sure you have installed the driver of dongle. ( 2020/12/09 )
  2. Message： Hello good day, I have a problem with UcanCam Pro V11.5 software. When you want to modify the layer name, the software closes. Edwin Roberto 2020/11/30
    1. Reply： Hi， thanks for your bug report. we have fixed it. and upload the newest ucancam version. ( 2020/11/30 )
  3. Message： I have just had to replace my dongle with another due to the original one breaking (version 9/10), I purchased another standard version from Ucancam who very swiftly sent out to me (version 11) I use a windows xp 32 bit computer which was working fine on old dongle and works with the NC studios software for the machine. However, the message coming up is “Ucancam version 11 is not compatible with windows 32 bit” My colleague said his version of UC11 works ok for him on xp and windows 7 32 bit. Please can you let me know where I am going wrong on the install. I have inserted the down load key and followed instructions then it prompts to insert a card reader which I presume is dongle then finishes install . when I click on the icon it comes up with the message not compatible with 32 bit. Please help Mel 2020/11/26
    1. Reply： Hi, Ucancam V11.5 can not support Win/Xp. if run On WIn/XP, you need Ucancam V11.4 ( 2020/11/26 )
  4. Message： where can i get a dongle and pieter 2020/11/26
  5. Message： Hi, I have the ucancam v8 on windows xp, it always works good, but now it doesn’t read the dxf files, what can I do? Alcides 2020/11/19
    1. Reply： pls make sure the dxf file is not shared by the other app. ( 2020/11/19 )
  6. Message： Hiya, I downloaded Ucancam 11.5 standard and it says it will not run under Windows 7 32-bit?? Is this correct? is Ucancam now only 64-bit? Bob Bobbins 2020/11/19
    1. Reply： it is no problem that ucancam v11.5 standard version can work on win7 32 /64 bit version. ( 2020/11/19 )
  7. Message： I just download the Ucancam Pro 64bit Version 11.5. Everythings are ok except trim by boundary it doesn’t work. Jandoul 2020/11/17
    1. Reply： thanks for your bug report. we will fix it asap. ( 2020/11/17 )
  8. Message： hello. How I can modify the post processor file to make the spingle rotary. I try all post processor in UCANCAM V9 Waves.but the spindle not rotary. mohamed 2020/11/12
    1. Reply： you can modify “tool change” command in post processor file. ( 2020/11/12 )
  9. Message： Hello, I am considering buying a CNC Router ( https://www.ebay.com.au/itm/291714880397?ul_noapp=true ) which comes bundled with you Ucancam software. Is it possible to see the manual for the software. In particular I’m wanted to understand how DXF files from AutoCad can be imported into the software. Thank you David Harrison David Harrison 2020/11/04
    1. Reply： it is no problem to import dxf into ucancam. about manual. you can download ucancam. and check file “help.chm” ( 2020/11/04 )
  10. Message： Hello , i just installed ucancam Pro v11 but not work , it make this message ( imposssibel to start the programme cause it need api-ms-win-crt-runtime-l1-1-0.dll and i install it more than more time but same result , what is the problem ? Thx Melek 2020/11/03

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
QQ：747 843 889
Email：sales@ucancam.com

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