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Message： I have V11 Standard and I need Pro. Kindly assist. Rommel 2022/01/19

Reply： you can buy from http://www.ucancam.com/purchasing.aasp via paypal ( 2022/01/19 )

Message： svp mon dongle 8 ne plug plus strop gravure 2021/12/28

Reply： Hi V8 is too old. it is out of service. the newest version is V11.5 you can order from http://www.ucancam.com/purchasing.asp ( 2021/12/28 )

Message： My V8 dongle is not supported. I need the updated dongle in order to use the software for my plasma machine. If I purchase the V11 software will the dongle be the updated version that will work or will it be the same dongle that I currently have? Shannon Kirkland 2021/12/23

Reply： the v11 version use the new dongle that is different with v8 dongle. ( 2021/12/23 )

Message： Hi, i want to add to ucancam v9.8 postprocessor Mach 2. I download it for as mach2.cps can add it to ucancam v9.8 like this or i must write it i post process menu? krzysztof 2021/12/22

Reply： you need write it in ucancam post process menu. ( 2021/12/22 )

Message： I am unable to watch the tutorial videos. You mentioned in a post in September that you were updating your website. When will these tutorials be available? Please could you forward them by email? Suzanne Evans 2021/12/22

Reply： we are working on websit. there are many flash videos that need change to videos. pls wait. ( 2021/12/22 )

Message： Hello, I have bought UCANCAM v11 Standard with CNC Router, but I’m lacking a few functionalities. Is there a way to upgrade the Standard to the Professional version? BR Wojciech Puch Wojciech Puch 2021/12/08

Reply： Hi if upgrade to Professional version, you need send back your standard version dongle. ( 2021/12/08 )

Message： V11 dongle not found… running windows 11. Any suggestions ? Hennie Pretorius 2021/12/07

Reply： what’s your dongle serial No.? ( 2021/12/07 )

Message： I have ver.11.5, which is the latest. That version works fine on my cnc, but when i move dongle to my other pc there is no tool library and error “can’t find the file:ToolLib_en.db!” appears.In fact there is such file, i tried reinstalling from installator attached to my dongle, also from your site. i tried to copy manually all program files from my cnc to my other pc, i tried to copy only this file, none of these methods worked. Please help. Anonymous 2021/12/07

Reply： pls uninstall ucancam， and install again. ( 2021/12/07 )

Message： Hi There After I have created the toolpath where can I see the G code? Remondo Byvelds 2021/11/29

Reply： menu：Toolpath->Output Toolpath ( 2021/11/29 )

Message： Hello, we bought long ago Ucancam v9 with Dongle SN:M1008039 the problem is we move to new PC and only can find download for V9.8 and it wont open our old files! When I try to import it says that the file format is wrong .ucc but .ucc is the right format. Thanks and best of wishes, Leo Leo 2021/11/24

Reply： which version of ucancam do you use before? ( 2021/11/24 )

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