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Message： Dear,I have installed Ucancam V9 and my dongle is not recognized, I revert to Ucancam V8, and My Dongle is also not recognized … Afraid my dongle have a Problem, How can I do ? Dongle Serial : M-802-0060 V2.2 Thank you for your Help Eric Eric 2011/07/26

Reply： Hi, according with Dongle serial, your dongle is for ucancam v8, not for V9. pls uninstall all ucancam, restall ucancam V8. Regards. ( 2011/07/26 )

Message： Hi there, I have ucancam version 9.1 with donge sn: M1012063. I have updated to the new version, but when the program starts I get a message. ” failed to create new document” I have uninstalled old version and re-installed but still get the same message. You said I must not unistall dongle driver, but when installing the new version it automatically removes the old dongle driver Pieter Visser 2011/07/21

Reply： if your dongle driver is not installed successlly. pls restart your system and reinstall the dongle driver. Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dongleinstall.exe.then plug your dongle, that will be ok! ( 2011/07/21 )

Message： Si en caso la llave fuera version estarndar ya que necesito Wave Board, me podrian indicar que hacer para solucionar este problema. Gracias. RICHARD 2011/07/21

Reply： hello, you can contact your supplier, or tell me your dongle SN, pay the difference of price and freight, we will give you solution. ( 2011/07/21 )

Message： He instalado el programa ucancam V8 pero no me sale la opcion Wave Board, por favor me podrian indicar que hacer para activar esta opcion.Gracias. Richard 2011/07/20

Reply： hello, pls tell me your dongle SN, maybe your version is standard version, it doesn’t include the WaveBoard function. ( 2011/07/20 )

Message： Hi there, I have ucancam version 9.1 with donge sn: M1012063. I have updated to the new version, but when the program starts I get a message. ” unable to load blank page. Pieter Visser 2011/07/20

Reply： hello, pls uninstall your old version and delete the files in the installation directory, then install the new version, don’t uninstall your dongle driver. ( 2011/07/20 )

Message： I am using UCANCAM V8 and want to upgrade it for window 7 akhil 2011/07/20

Reply： Hello, pls tell me your dongle SN, you need return your UCANCAM V8 dongle to US, then pay the upgrade fee. ( 2011/07/20 )

Message： Hi there, I have installed your update but after installation i get an error message “failed to create blank document” Regards Pieter Visser 2011/07/19

Reply： hello, the new version of Ucancam V9 Engraving software, only for Ucanacm V9 dongle users, not for no dongle and Ucanacm V8 users. ( 2011/07/19 )

Message： I buy the software “UCANSIGN V9” and its damaged. Could you send me a copy? I have the doungle key carlos ralde 2011/07/13

Reply： hello, I have sent the install files to your Email, pls check it. ( 2011/07/13 )

Message： I have the program “UCANSIGN V9” but I could not install. I insert the CD, and get a message “can not open file” Please, how could I fix this? carlos 2011/07/12

Reply： hello, if your CD has some problem, you can download the install files from our web, address:http://www.ucancam.com/download.asp ( 2011/07/12 )

Message： Hello! My disk with V8 version is failed.How to download a V8 version? My dongle s/n BM-805-0038 Victor Klimov 2011/07/11

Reply： hello, pls download it from http://www.ucancam.com/V8.22-M-Eng.rar ( 2011/07/11 )

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