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Message： i have ucancam v8 engraving software i have trouble for run in Windows 7 it’s say dongle not found my dongle serial SN:M-10030202, Do you have a dongle driver compatible with win 7? Rudy Amin 2012/01/30

Reply： Hello, Ucancam V8 can’t run in the windows 7, pls run it in the windows 2000 or windows xp.if you want to run the Ucancam in win7, you need purchase or upgrade to the new version(Ucancam V9), pls contact with sales@ucancam.com. ( 2012/01/30 )

Message： I give size of the square height: 36mm and width: 22mm cutting inside, clockwise but when it cutting on the CNC machine it is the size height : 45mm and width: 27mm why? please reply quickly thank you. shivakumar 2012/01/30

Reply： Hello, pls check the tool size you select in ucancam is the same as you are using? ( 2012/01/30 )

Message： Hello, I am a new user of the UcancamV9 Engraving Software.I love what I see and read, and am VERY anxious to start using it with my New Machine Purchased from jinan.I downloaded the latest Version from your Website, thank you. I am trying to “Import” an .Ai .EPS & .DXF file and none of those File-Types come-up as an option. Only Image File-types such as .BMP, .JPEG,.TIFF, Etc. Please help? I need to Import my 1st letter-job so I can create the G-Code Tool Paths,Etc. Vince 2012/01/30

Reply： Hello, Ucancam V9 can import the AI, EPS, and DXF file, Pls tell me the file created by which software, and send me a sample file to tech@ucancam.com. ( 2012/01/30 )

Message： Hallo, I am supporter and seller for CNC routers, I need help, every objects dimensions, which I set in Unancam, milling tool too, is 2x bigger after we make some works, can you help me please ? BTW, Unancam is perfect soft for CNC aplication…But we have more problems, because isn’t in Czech or Slovak language located :(Thank you so much) Juraj 2012/01/18

Reply： Hello, I think you set the unit in ucancam is the difference with your CNC control system. Pls click “view”–>system settings->general in ucancam, set the same unit with your CNC control system. now we don’t have the ucancam in Czech or Slovak language, I would like to know how many do you need in 1 year? ( 2012/01/18 )

Message： Hello i have UcancamV8 and software dongle number is SN: M-10010001 I installed software on windows 7 in compatible mode with windows xp. anyway when i start the software says DONGLE NOT FOUND…can you please help me? David 2012/01/18

Reply： Hello, Ucancam V8 can’t run in the windows 7 system or in compatible mode with windows xp. pls run it in the windows 2000 or windows xp.if you want to run the Ucancam in win7 or vista, you need upgrade to the Ucancam V9. ( 2012/01/18 )

Message： hello, importing the file to *.nc “ucancamv9” to “nc studio” measures of the file are transformed from millimeters to inches. how can I remain the same measures in millimeters? michele 2012/01/13

Reply： Hello, pls set the unit as millimeters in the ucancam and your nc studio. ( 2012/01/13 )

Message： i have a machine printing.i use software ucancam.but not connect / not work. can i send image my machine for u? because i don’t know type my machine.help me. agoes 2012/01/09

Reply： Hello, Pls tell me your dongle serial number, and your machine type, you can send it to my Email tech@ucancam.com. ( 2012/01/09 )

Message： Hello, I have an error C:\Program Files\Ucancam V9\wtGui.dll is not a valid windows image. Please check this against your installation diskette.Why it could happen? Can you help me to resolve it? Thanks Dedit 2012/01/06

Reply： Hello, if you reinstall the program, pls uninstall your old version. ( 2012/01/06 )

Message： I am interested in buying Ucancam Pro Software V9. I see this professional version has 3D waveboard. I have two shipping options:First alternative to ship to Peru and the second to the U.S. I would like to know the cost, method of payment and how long I might have the product in both cases.Thank you Sergio Nightingale 2012/01/04

Reply： Hello, We will contact you by Email, please view your mailbox. ( 2012/01/04 )

Message： I am purchased CNC router machine from china with they they give your UCANCAM V9 Software cd with one card reader pen drive (USB dongle) when I run wtsetup.exe file This message appears ” Windows cannot access the specified device, path, or file, you may not have the appropriate permissions to access the item” Please suggested me how I will instal this software quickly. mahesh 2011/12/19

Reply： Hello, Maybe your CD has some problem, you can download the V9 install files on website (http://www.ucancam.com/download.asp),then try again. ( 2011/12/19 )

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