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Message： I am purchased CNC router machine from china with they they give your UCANCAM V9 Software cd with one card reader pen drive (USB dongle) when I run wtsetup.exe file This message appears ” Windows cannot access the specified device, path, or file, you may not have the appropriate permissions to access the item” Please suggested me how I will instal this software quickly. mahesh 2011/12/19

Reply： Hello, Maybe your CD has some problem, you can download the V9 install files on website (http://www.ucancam.com/download.asp),then try again. ( 2011/12/19 )

Message： I bought the software from china as the Pro Version. Currently I use V9.4 and it works. So how can this be if my serial no is for the engraving one? Thanks. GeoffreyMizzi 2011/12/19

Reply： Hello, do you have other version of ucancam except the pro version? pls tell me your dongle serial no. ( 2011/12/19 )

Message： Installed last version of Ucancam Pro V9.5 and it is giving me the message “Failed to create an empty document”. I deleted last program also from HD before I installed. Serial NO of dongle is WM 11-2-0198. Thanks for your help. GeoffreyMizzi 2011/12/16

Reply： Hello, your dongle is for Ucancam Engraving Software V9, not for the pro version, pls download the Ucancam Engraving Software V9. ( 2011/12/16 )

Message： Hello I have installed the ucancam v8 but I do not have the option wave board probably because it is the version standar, please they might help me probably it is an application and they might facilitate me sending it to the mail. richard 2011/12/07

Reply： Hello, the standard version of ucancam doesn’t have the waveboard function, you need purchase the professional version. ( 2011/12/07 )

Message： Hola he instalado el ucancam v8 pero no tengo la opción wave board quizá porque sea la versión standar, por favor me podrían ayudar quizá sea una aplicación y me podrían facilitar enviándola al correo. Gracias. richard 2011/12/06

Reply： Hello, I can’t understand you, can you speak in English. ( 2011/12/06 )

Message： Hi,I have Ucancam V9.5.Eng&pro,please tell me your dongle serial number. (The dongle not found) ali sayah 2011/12/06

Reply： Hello, if you download the ucancam V9.5.Eng&pro, but have no dongle, you can’t run the program;the serial number is on the dongle. ( 2011/12/06 )

Message： I have set the post processor in Ucancam to output arcs but it only works properly when used with the Profile Machining toolpath. If I try to use an Area Clearance toolpath, then I have to edit each toolpath by using the Arc Fit tool, otherwise the Gcode is all G01 moves and ends up being much, much larger than it needs to be and wastes a lot of time. Please make all toolpaths use arcs where possible and let the post processor convert back to lines if that is what the controler needs. Martin 2011/12/05

Reply： Hello, which post processor file did you choose? if you choose the General CNC, it is Arc command in default. or you can tell me how did you set the post processor,pls send the file to my email (tech@ucancam.com) ( 2011/12/05 )

Message： Hi,I have Ucancam v9. in English, it could change the language to iran.Thank you. ali sayah 2011/12/05

Reply： Hello, we don’t have the iran version now, can you tell me you are personal user, or machine manufacturers？ ( 2011/12/05 )

Message： Can you also enable imported dxf file layers to come into Ucancam on their original layers please? Martin 2011/12/05

Reply： Hello, in the next version, Ucancam can import and export the DXF file with layers de-tails, please wait for the new version. ( 2011/12/05 )

Message： Hello, I’m using ucancam, when I export the file with layers as ucc format, it includes the layers de-tails well, but when I export the file as DXF format , but without the layers de-tails, can you solve the problem? Thanks katzyaakov 2011/12/01

Reply： Hello, now ucancam can’t export the DXF file with layers de-tails, the next version we will add this function, please wait for the new version. ( 2011/12/01 )

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